from ISITE Design
Abi Jones has been making things for the internet for years. Through experience in the education space to defining frameworks for user-generated experiences in social, her affinity for understanding stories enables her to bring a strategic perspective to interaction design (most recently for developing Google’s Knowledge Graph). As Abi explains, leveraging storyboarding techniques has been
Through firsthand startup insight, conversations with fellow interaction designers, and his own established consulting practice, Samuel has developed best practices for user onboarding to enable…
In my previous post in this series about how videos can enhance the customer journey, and add additional levels of delight to a user’s experience,…
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Kate O’Neill, Founder of KO Insights and long-time advocate of leveraging strategic data in marketing, has helped brands like Netflix focus on the right metrics…
“The want of logic annoys. Too much logic bores. Life eludes logic, and everything that logic alone constructs remains artificial and forced.” —André Gide We…
There’s been a lot of chatter this week around Amazon’s just-announced Fire phone, mostly around the device’s product recognition features and deep ties to Amazon’s…
Our Delightful emcee, Dave Wieneke, returns for a third year on stage this October. As a leader and strategist for brands looking to deliver exceptional…
Last week, we headed to marshy Charleston armed with cupcakes, a photobooth, and a few pressing questions we hoped to hear answered at the first-ever…
Golden Krishna may now be at one of the most customer-centric brands out there (Zappos), but for years he has been thinking about innovative UX.…
After nearly two years spent gathering war stories about the unusual, comic, tragic and otherwise astonishing things that happen in fieldwork, Portigal Consulting has amassed…
Defining the ‘customer experience journey’ can get squishy. There’s not really one specific, across the board, agreed upon definition for what constitutes a customer’s journey…
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