- October 5th - 7th, 2015
- Portland Art Museum
1219 SW Park Ave.
2015 Confirmed Speakers
Keynote: Getting Design Thinking Into Your Organizational DNAFull Bio »
Suzanne Pellican Intuit
Suzanne Pellican is the Vice President and Executive Creative Director for fin-tech giant, Intuit’s wide range of small business products. This role, focused on crafting a phenomenal end-to-end experience for Intuit customers, brings her back full circle to her origins. Although she came of age as a product designer—launching multiple v1 efforts at Fitch, V2 group and, in her early years, at Intuit—over the last decade she expanded her focus to utilize the power of design to transform organizational culture.
As the Director of Intuit’s “Design for Delight” program, Suzanne’s mission was to get Design Thinking into the DNA of Intuit—to change the way people work across every function—in pursuit of creating awesome and delightful products for Intuit’s wide range of users. She and her team trained and cultivated a community of 200 innovators who have run over a thousand workshops in the past 5 years, and through these impacted and influenced thousands of employees.
Originally from Ohio—go Buckeyes!—Suzanne has made the Bay Area her home. Her husband launched his own startup three years ago and somehow amidst all the chaos they’re finding time to have a blast with their three young children.
Workshop: Microinteractions: How to Design DetailsFull Bio »
Dan Saffer Jawbone
Since 1995, Dan Saffer has designed everything from websites to appliances to robots. He believes that design isn’t only about problem solving, but about creating a better, more humane future.
Dan’s insightful, thoughtful approach to design has been captured in the three books he’s written—Designing for Interaction, Designing Gestural Interfaces, and Designing Devices—which are required reading for any student of interaction design. His latest book, Microinteractions, was published in 2013 to great acclaim.
Dan is currently Creative Director, New Products at Jawbone, where he works on next-generation wearables and consumer electronics.
Follow him on Twitter at @odannyboy
The Joy of Small DataFull Bio »
Rachel Binx NASA Jet Propulsion Laboratory
Rachel Binx is a design technologist, currently working at NASA’s JPL to create data visualizations to aid in spacecraft operation. In addition to her visualization work, Rachel has also started three companies (Meshu, Gifpop, and Monochōme), each of which creates custom objects based on customers’ personal data. When not sitting in front of a computer, Rachel enjoys travel, photography, and hanging out with parrots.
Keynote: Magical UX & the Internet of ThingsFull Bio »
Workshop: Prototyping Magic for the Internet of Things
Josh Clark Big Medium
Josh Clark is an interaction designer specializing in connected devices, multi-device design, product strategy, and user experience. He’s the author of four books, including “Tapworthy: Designing Great iPhone Apps” (O’Reilly, 2010) and the forthcoming “Designing for Touch” (A Book Apart, 2015). Josh’s agency Big Medium offers design services, strategic consulting, and training to help creative organizations build exceptional interfaces for apps, websites and connected devices. His clients include AOL, Time Inc., eBay, O’Reilly Media, and many others.
Rachael Yu Airbnb
Rachael Yu is interested in how architectural moves, both big and small, affect the measure of pleasure and function in space. She has first-hand experience in the act of creating, from the mouse to the hammer. She earned a Bachelor of Architecture, with honors, from California College of the Arts. She has spoken at UC Berkeley and the Swiss Institute in New York. Her contributions to exhibitions include: Zer01 San Jose Biennial, Studio for Urban Projects, and 2009 AIA National Convention. After four years of running Myriad Harbor, a design studio focused primarily on commercial interiors, Rachael and her partner, Aaron Taylor Harvey, co-founded the Airbnb Environments team in April 2014. She has contributed to various designs in a variety of mediums for Airbnb, from miniature 3D printed models of actual listings on the site to an urban park‐like event space, replete with an “outdoor” theater for a three-day company gathering. She is currently working with Aaron on designing workspaces for Airbnb, combining research with the core values of the company to produce a unique solution for employees of Airbnb.
Golden Krishna Zappos
For years, Designer Golden Krishna has been behind the scenes, solving technology problems for companies from startups to Fortune 50. He’s currently a Senior UX Designer at Zappos Labs, where he works in a small group dedicated to creating new, delightful experiences for Zappos. Previously, he worked at a Samsung innovation lab, designing and building the near future of consumer electronics. He began his career working at the world-renowned design consultancy Cooper in San Francisco.
Suzi Hamill Fidelity Investments
Suzanne (Suzi) Hamill is the Vice President of Design Thinking at Fidelity Investments. Her team strives to provide Fidelity employees with the tools to put the customer first in all they do. The design thinking team teaches user centered innovation best practices. They also lead the design research for Fidelity Lab’s incubator program. Prior to the Design Thinking Team, Suzi led user experience teams as the Design Director for Fidelity’s web and mobile platforms. Before joining Fidelity Suzi defined the online presence for several firms, including American Express, IBM, and The Boston Globe.
Aaron Taylor Harvey Airbnb
A strong advocate for designing in the third and fourth dimension, Aaron Taylor Harvey believes architecture should build personal narrative and transform the everyday. He does not design for photos but rather for people. After four years of running Myriad Harbor, a design studio focused primarily on commercial interiors, Aaron and Rachael Yu co-founded the Airbnb Environments team in April 2014.
Aaron functions as the Environments Design Lead for Airbnb, primarily working to link culture and facilities into an ongoing, meaningful, and effective workspace experience. Environments combines design research with the core values of the company to produce unique workspaces for Airbnb employees. In addition to workspace design, Aaron has designed three large, multi-day events for Airbnb. These events facilitate work, play, learning, and communication amongst employees and users.
He earned a Bachelor of Arts degree in Cinema from San Francisco State University and a Master of Architecture degree from California College of the Arts. He was an adjunct professor at California College of the Arts from 2010‐2014 in the Architecture Department and First Year Core.
Healthcare Intensive: Designing for the Lifecycles of Health: A Service Design StudioFull Bio »
Peter Jones Author, Design for Care
Peter Jones is an experienced innovation consultant and design researcher and the founder of Redesign, now located in Toronto. For over 20 years he has designed (and coordinated to release) market-leading interactive information services for legal, medical, educational, business, and scientific applications.
Peter’s healthcare innovation research develops the opportunities for connecting content and learning resources to professional practice and clinical education. He has led service design and field research for leading decision and educational services and interactive products for physicians, nurses, and medical students. He is author of Rosenfeld Media’s Design for Care: Innovating Healthcare Experience. He wrote Design for Care to help designers deliver systemically relevant solutions to the emerging problems of multidisciplinary healthcare services and the complexity of care: http://designforcare.com.
Peter is also associate professor at Toronto’s OCAD University, where he is a senior fellow of the Strategic Innovation Lab and teaches in the Strategic Foresight and Innovation MDes program. Peter previously published We Tried to Warn You (Nimble Books, 2008) and Team Design (McGraw-Hill, revised in 2002). He has authored recent peer-reviewed research articles and whitepapers, available online at his blog Design Dialogues.
Huddle: The Customer Room: Grow Your Business by Improving Customers’ LivesFull Bio »
Jeanne Bliss Chief Customer Officer 2.0
Leading customer experience and Chief Customer Officer authority Jeanne Bliss spent 25 years reporting to the presidents of Lands’ End, Allstate, Coldwell Banker and Microsoft Corporations—holding the first customer experience executive role for each.
Through her company CustomerBliss, she has been helping chief customer officers and the C-suite worldwide transform their businesses to achieve customer-driven growth since 2002. Jeanne is also a speaker, engaging audiences in every business vertical around the world in keynotes and workshops.
Jeanne unites the CEO, C-suite and chief customer officer to create a one-company approach for improving customer experiences and business operations to build customer-driven growth. In this work, she transforms how the leadership team works together, makes decisions, and embeds how the business does their work—to earn the right to growing the customer asset. Her focus is on coaching, bringing individuals together as a cohesive team to clarify and simplify customer-centric actions to lead the organization.
Jeanne’s new book, Chief Customer Officer 2.0 was published in June. With all new and updated content, it includes the framework for coaching these leadership teams and interviews with more than 40 chief customer officers.
Jeanne Bliss co-founded the Customer Experience Professionals Association and is called on regularly by major media to address consumer and business-related issues in the marketplace.
Dean Cookson Virgin America
A technology industry veteran, Dean Cookson brings over 20 years of experience in computer operations and over a decade of experience with web-facing businesses to Virgin America. As CTO, Dean leads the airline’s strategic technology initiatives, including the implementation of the company’s new reservations and operational platforms. In addition, Dean oversees Virgin America’s data centers, storage subsystems, core application infrastructure and integration, and the architecture of its website.
Dean comes to Virgin America from Basho Technologies, where he served as Vice President of Business Development. Prior to that, Dean served as Chief of Operations at the HP-owned Snapfish, where he had responsibility for all aspects of site delivery, product fulfillment, and worldwide customer support in 11 languages. Before joining Snapfish, Dean served as Director of Operations at Looksmart, where he oversaw production systems, database, network and data centers, and helped grow the search infrastructure to support more than 600 million searches per day.
Dean studied Physics and Computer Engineering at Case Western Reserve University and attended Northeastern University’s College of Computer and Information. He lives in Mill Valley, California, with his wife and two sons.
Keynote: Designing Calm TechnologyFull Bio »
Amber Case Healthways
Amber Case is an entrepreneur and researcher helping Fortune 500 companies design, build, and think about connected devices. She is the former co-founder and CEO of Geoloqi, a location-based software company acquired by Esri in 2012. She spoke about the future of the interface for SXSW 2012’s keynote address, and her TED talk, “We are all cyborgs now,” has been viewed over a million times. Named one of National Geographic’s Emerging Explorers, she’s been listed among Inc. Magazine’s 30 under 30 and featured among Fast Company’s Most Influential Women in Technology.
Case is the author of An Illustrated Dictionary of Cyborg Anthropology and Designing Calm Technology from O’Reilly Books (Fall 2015). She is a passionate advocate of privacy and the future of data ownership, and is interested in furthering the ideas of Calm Technology, wearable computing, and the future of the interface. Her current work as Managing Director of Existence at Healthways involves predictive analysis and wellness. Amber lives and works in Portland, Oregon; you can follow her on Twitter @caseorganic and learn more at caseorganic.com.
Joe Stewart Work & Company
Joe Stewart is Partner, Design at Work & Company, where he oversees design and branding across all client engagements.
Prior to founding Work & Company, Joe was Partner & Global Creative Director at Huge, where he was responsible for managing the agency’s global portfolio, overseeing all creative output, and personally directing and designing for key accounts, including Target, JetBlue, Pepsi, Pizza Hut, MoMA, NYC, Under Armour, and Reuters.
Joe has over 16 years of digital experience. Over that time his work has won dozens of awards and has been featured in Ad Age, Ad Week, Apple.com, Creative Bloq, Creative Review, Fast Company, How Magazine, The New York Times, Step, and many more. Joe was named one of Fast Company’s “Most Creative People in Business” and one of the “Top 50 Web Designers” in the world by Net Magazine.
Joe has an active profile within the design community as a public speaker, writer and juror for Cannes, SXSW, The Webby Awards, The Pixel Awards and Fast Co. Design Awards.
More Than a Feeling: Designing for Digital ComplexityFull Bio »
Erin Moore Twitter
Erin Moore loves getting involved on a ground level with people who love to collaborate and make amazing things happen. She’s fascinated by the ways people interact with information and loves the ways that storytelling can empower people to generate new ideas. Her holistic, people-centric approach has resulted in the creation of new data-driven experiences for Twitter’s product development teams, mobile banking services for rural populations in Pakistan, and a crisis management platform for the United Nations.
Erin also has a travel itch that she scratches as often as possible and is inspired by the ways that design and technology can connect people around the globe.
EmceeFull Bio »
Workshop: Building Healthcare Brands in the Age of Empowered Patients
Dave Wieneke Connective DX
Dave Wieneke is a digital strategist at Connective DX. He helps brands crack the code for being more accessible and influential via digital channels. He heads the Connective DX Digital Strategy practice and is a faculty member at Northeastern University and Rutgers University, where he teaches graduate courses in digital business, social branding and mobile design.
Before agency life, Dave built and directed digital teams at Thomson Reuters, the Christian Science Monitor, and Sokolove Law. He also writes for eConsultancy and AdAge.
Workshop: Designing for the FutureFull Bio »
Kuan Luo Etsy
Kuan Luo is a Product Designer at Etsy, where she focuses on building informed and meaningful tools for Etsy’s growing creative community of over 1.4 million sellers. Before Etsy, Kuan was the Director of Design at Grand St., a marketplace for indie electronics that was acquired by Etsy in 2014. She has also designed mobile experiences for the Washington Post. Originally from Shanghai, Kuan is now based in Brooklyn, NY. When she’s not traveling and running workshops, she’s out preparing for the upcoming New York City marathon in November. Kuan loves the future and a good taco.
Jo Carter The Satori Lab
Jo Carter is on a mission to re-boot organizations by giving the people within them the chance to get off the hamster wheel and helping them to understand and use new tools and thinking models to do stuff in better, more effective ways.
With 17 years as a chartered surveyor, including 10 years in government, Jo has insider knowledge on how big organizations look and feel from the inside. More than just another management expert, Jo is unafraid to break new ground. She has helped a community group start to set up the first Town Team in Wales and lead a project to aid collaboration between councils using GitHub.
Jo‘s real skill is in helping people to see things from a different perspective and giving them a refreshed purpose and motivation—reconnecting leaders and workforces with why they are working where they are.
Esko Reinikainen The Satori Lab
Esko Reinikainen has been called by turns “a heretic” and “a visionary leader with a social conscience.” Over his career he has spent time in the military, as a theatre director, in cultural administration, as a local government officer, and various hacking disciplines.
His current practice was prototyped during his architecture of the Monmouthshire Intrapreneurship School as part of the Nesta Creative Councils innovation program, and is being further refined through innovation work with a range of clients, including housing associations, the Cabinet Office, and city governments around the UK.
Drawing from a range of intellectual resources, from the Massachusetts Institute of Technology to Aalto University (Finland) and collaborative practice in international networks, he is developing tools, methods and processes that help organizations undergo radical change. If you need to understand how the confluence of complex adaptive systems, peer-based modes of production, agile development, user-centered design, culture transformation, and radical innovation matter to the survival of your organization, you may just want to invite him for lunch.
Huddle: The Art of Engagement: What We Can Learn from the Dating WorldFull Bio »
Lakshmi Rengarajan Match.com
As Director of Event Design and Strategy for Match’s events division, Lakshmi Rengarajan focuses on designing environments that inspire people to cross the room. It’s about closing the distance between meeting people and actually connecting with someone, she says. Lakshmi’s current role builds on the experience she had launching an original event concept called “Me So Far” in 2010. With the aim of bringing storytelling and thoughtful design to singles events, she began to rethink everything from nametags to spatial considerations in getting people to meet each other. Those lessons from the dating world can also help create better connections and experiences in the workplace, as well.
Huddle: Innovation in the EverydayFull Bio »
Paul O’Connor Ziba Design
Paul O’Connor is a strategist of brands, people and design, steering the craft of creative direction and spearheading business development efforts at Ziba. With a background in hands-on industrial design and more than 15 years’ experience as a visualizer and storyteller, Paul ensures comprehensiveness across the studio’s work, balancing creativity, logic, technical detail and narrative. He weighs organizational cultures, competitive landscapes and industry biases in the light of consumer insights and practical know-how, tackling tough questions and leading innovation-oriented projects with each of Ziba’s business groups.
Most recently, Paul worked with Heinz to evolve one of the world’s most iconic packages. Past clients of note include Intel, TDK, Sony, Konica, REI, Best Buy, Toshiba, Nike, Sirius XM, and Procter & Gamble.
Paul holds a BA in Industrial Design with honors from the University of Illinois at Champaign–Urbana and spent a year abroad at the University of Northumbria, Newcastle, England. His writing has been published in Fast Company, and he frequently lectures on design and strategy.
Keynote: Monsters, Robots & ImprovFull Bio »
Workshop: You Are An Improviser: New Ideas from an Unlikely Source
Gary Hirsch On Your Feet
Gary Hirsch is the co-founder of On Your Feet. He is an early pioneer in using improvisation to help organizations generate new ideas, collaborate, engage audiences and walk their talk. Gary works closely with clients such as: Nike, Intel, Disney, Apple, and others. Gary helps run the On Your Feet HQ in Portland, Oregon.
After improv, Gary’s second love is visual art. Storytelling, improvisation and doodling are all inter-related for Gary; when he’s doing any of these there are never enough hours in the day. Currently he is obsessed with small domino robots. You can see him wax poetically (and otherwise) about improv, robots, kid’s art and collaboration on his TEDX talk here.
Imagining Care AnywhereFull Bio »
Jennifer Liebermann Kaiser Permanente's Garfield Center
Jennifer Liebermann, literally created the job of her dreams: Mapping out the future of health care for one of the nation’s biggest and most innovative providers.
Jennifer has been involved with the Garfield Innovation Center since January 2005, when several Kaiser Permanente leaders asked the question, “How might we create a ‘Unit of the Future’ at Kaiser Permanente where we can test how new technologies impact our front line staff?” Jennifer led the cross-functional team to develop, fund, and launch what is now the Garfield Innovation Center, with a multidisciplinary focus that also includes testing Kaiser Permanente’s new facility designs.
Creating Connected ExperiencesFull Bio »
Colin O’Neill Connective DX
Colin O’Neill brings over 18 years of digital design experience to the Connective DX team. As VP of Experience Design, Colin plays an integral role in helping clients to connect their goals with user needs, and leads the User Experience and Creative teams in developing memorable experiences that translate to business value. Colin’s background includes digital strategy, advertising, marketing and design for B2B and B2C clients including IBM, Kodak, Charles Schwab, LinkedIn and Adobe. Prior to Connective DX, Colin was Creative Director at agencies in San Francisco and in Portland. Outside the office Colin spends time hiking or snowboarding in the mountains and being a really terrible drummer.
Asha Srikantiah Fidelity Investments
Asha Srikantiah is a Director of Design Thinking & Innovation in Fidelity Labs—an internal R&D group that creates new, adjacent businesses for Fidelity Investments. Asha loves the intersection of story and strategy, and draws on her experience in the entertainment industry (where she worked with Viacom Productions, New Line Cinema, and JWT) with more recent stints in management consulting and entrepreneurship. She’s a graduate of the Newhouse School at Syracuse University and has an MBA from the Rotman School of Management.
Huddle: Storytelling in the Age of IoTFull Bio »
Derek Phillips Connective DX
Derek Phillips leads the content strategy practice at Connective DX. He works alongside the other Experience Design discipline leads to develop processes, templates, and best practices that enable strategic approaches to content for Connective DX’s clients. Additionally, he oversees implementation of the content strategy work for the organizations. With over 15 years in digital strategy, Derek brings a wide range of experience across several verticals and a track record of success for clients large and small. Derek is a member of the Portland Advertising Federation and Chicago Interactive Marketing Association, as well as a co-manager of the Content Strategy PDX Meet-up group, boasting almost 1,200 members. His recent projects include BMC Software, Salem Health, Priority Health, Banner Bank, Compendium Finance, and Citrix
Huddle: Storytelling in the Age of IoTFull Bio »
Workshop: Culture Mapping: Making the Invisible Visible
Tom Bennett Connective DX
Tom Bennett serves on the Connective DX Experience Strategist group, leading the development of client and agency strategy through the lenses of experience and design thinking. Tom has earned over 22 years of agency and marketing experience, serving diverse roles in Strategy, Creative, Account Management and Technology Leadership. He is developing core methodologies designed to help clients make sound technology and infrastructure investments in order to meet new customer experience needs. Tom comes from a background in Social Innovation, having helped launch noted local incubator organizations such as Hatch and Springboard Innovation. He is an avid speaker, presenter, photographer, amateur mechanic, and noted welder. His most recent achievement was to wreck his team’s race car in an off-track ‘incident’ – details of which still remain in debate…
Workshop: Building Healthcare Brands in the Age of Empowered PatientsFull Bio »
Steve Kemper Connective DX
Steve Kemper has spent more than a decade building global brands and helping clients succeed online in the U.S. and abroad. An experienced project manager and producer, Steve’s experience and expertise spans industries including retail, entertainment, health care, publishing, consumer goods, travel & tourism, and the public sector. Steve’s broad experience within the Internet industry, with a strong focus on international business, over the past decade has given him a holistic view of client needs and opportunities. In addition to writing for publications such as MultiLingual Computing magazine, Steve addresses audiences across the country, from the Japan Society of New York to the SearchFest search marketing conference in Portland, Oregon.
Register by September 25 and save up to $200
$799 per person
($999 after 9/25)
- Full two-day pass (10/5-10/6)
- Pre-conference outing (10/4)
- Welcome party (10/4)
- Opening night party
- Workshop pass
- Access to speaker resources & session recordings
- Your photo with the big green smiley
$699 per person
($899 after 9/25)
- Bring 4 or more and save
- All the benefits of the Conference Pass
- Learn and grow with your team
- Countless moments of delight!
1,199 per person SOLD OUT
(Join the waitlist on Eventbrite)
- Full conference pass (10/5-10/7)
- Extra day Patient Experience intensive with Peter Jones (10/7)
- Healthcare lunch with select speakers
- Healthcare digital experience workshop
- Healthcare book bundle
$2,500 per person
- All benefits of full conference pass
- VIP lunch with select speakers
- Author book bundle
- Student ticket sponsorship
- 15% discount for others in your organization
- Company logo on onsite signage & website
- Mention by emcee on stage
- Beloved by everyone!
“What does it mean that we all want to be different if we’re all using the same service? Of course the reality is we aren’t all using the same service… but there is this constant and incredible tension here about the desire to have difference while wanting to embrace the same platforms that other people are embracing.”– Genevieve Bell, Intel
2014 Delight Speaker
Past Speakers –View all past speakers
About the Event
Delight 2015 is a unique gathering of leaders passionate about bringing exceptional experiences to life. Returning for a fourth year, the two-day event fosters an intimate forum that encourages big ideas, interactive discussions and lasting connections.
The week kicks off by bringing together hundreds of business, design and technology professionals in a single-track, shared experience event.
With inspiration and ideas around delightful experience design, attendees head into a second day of practical, deep-dive breakout sessions. The unique format of Delight enables meaningful discussions across a range of industries and verticals unlike any other conference.
The 2015 program also features a third-day intensive workshop for healthcare leaders focused on the impact of design and patient experience.
The 2014 event sold out with 400+ attendees. Space will again be limited. Get your tickets early to reserve your spot for the 2015 event. Check out video recordings from the 2014 event and subscribe to Delight Digest for speaker announcements and other delightful updates.
Interested in becoming a 2015 event Partner? Email us at firstname.lastname@example.org.
Here’s an overview of what to expect at Delight, with details below.
Delight kicks off in the Portland Art Museum’s Grand Ballroom for an all-day, one-track session with leaders who are creating exceptional brand experiences. Opening remarks kick off at 9 am sharp, and the closing keynote ends at 4:30 pm followed by evening festivities. A mix of keynote and shorter high-impact presentations will focus on core themes:
- Delight in Action
- Agents of Change
- Disrupting with Delight
The inspiration and ideas from Monday’s talks will spill over into evening activities and an opening night party.
Huddles & Workshops
The second day of Delight brings together all conference attendees for an inspirational keynote, followed by huddles and interactive workshops. (Don’t worry, we’ll break for lunch in between!). Areas of focus include:
- Deconstructing delight
- Culture and leadership
- Customer journey mapping
- Designing for delight
- Healthcare digital experiences
On day three a full-day workshop for healthcare practitioners will focus on improving patient experience and care. Available as part of the Healthcare Bundle, this hands-on intensive will be led by Dr. Peter Jones, author of Design for Care and associate professor at Toronto’s OCAD University. Peter and team will focus on:
- Rethinking care and its consumers
- Patient-centered service design
- Co-creating care
- Systematic design for healthcare innovation
This workshop will have very limited space and is available only to attendees with the healthcare bundle ticket option.
Sunday, October 4th
|2 – 4 pm||
|5 – 7 pm||
Monday, October 5th
|8 – 9 am||
Registration, Networking & Breakfast Portland Art Museum, Sunken Ballroom
|9 – 9:15 am|| |
Opening Remarks Portland Art Museum, Kridel Grand Ballroom
|9:15 – 9:55 am||
|9:55 – 10:15 am||
|10:15 – 10:45 am||
|10:45 – 12:00 pm||
|12 – 1 pm||
Lunch Portland Art Museum, Sunken Ballroom
|1 – 2 pm||
|2 – 2:30 pm||
|2:30 – 2:55 pm||
|3 – 3:20 pm||
|3:20 – 4 pm||
|4 – 4:30 pm||
Wrap-Up & Closing Remarks
|4:30 – 5:30 pm||
Break & Travel Time
|5:30 – 9 pm||
Opening Night Party Punch Bowl Social
Tuesday, October 6th
|8:30 – 9 am||
Coffee & Networking Portland Art Museum, Sunken Ballroom
|9 – 9:10 am||
Welcome & Opening Remarks Portland Art Museum, Kridel Grand Ballroom
|9:10 – 9:50 am||
|9:50 – 10:15 am||
|10:15 – 11:45 am||
Breakout Huddles Various locations
|11:45 am – 1:15 pm||
Lunch: Explore Portlandia Choose your own adventure
|1:30 – 4:30 pm||
Workshops Various locations
|4:30 – 5 pm|| |
|5 – 5:30 pm||
Closing Conversation & Cocktails Portland Art Museum, Kridel Grand Ballroom
Wednesday, October 7th
|9 am – 12 pm||
Healthcare Intensive Morning Session
|12 – 1 pm||
|1 – 4:30 pm||
Healthcare Intensive Afternoon Session
|4:30 – 6 pm||
“To change the game you must understand the existing game. You must create the new game within the context of the existing game You can’t play the new game by yourself.”– David Gray, Boardthing
2014 Delight Speaker
The Delight Conference could not happen without the support of our delightful event partners. From arcade parties to brewpub crawls, mimosa toasts or the famous @AskDelight concierge service, our partnership opportunities offer a chance for our fellow champions of delight to connect with the community through unique and memorable experiences. Interested in joining the movement? Email email@example.com for more information.