October 5th - 6th, 2015
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About the Event
Delight is a two-day conference in Portland, Oregon for brands and professionals who care about making experiences people love. The event gathers leaders working at the intersection of business, design and technology in an intimate forum that encourages big ideas, interactive discussions and lasting connections.
The Delight 2015 event features a single, shared experience main event on day one followed by a second day of deep-dive discussions, peer-led sessions, and breakout workshops. For the second year, Delight Conference aligned with Design Week Portland to offer attendees even more opportunities to learn and connect with the Portland design community.
Interested in speaking or sponsoring next year? Email us at firstname.lastname@example.org.
@DelightConfTweets by @DelightConf
Author of “Designing for Emotion”Full Bio »
Aarron Walter is the Director of User Experience at MailChimp, where he strives to make software more human. Aarron is the author of Designing for Emotion from A Book Apart. Aarron taught design at colleges in the US and Europe for nearly a decade, and speaks at conferences around the world. His design guidance has helped the White House, the US Department of State, and dozens of startups and venture capitalists. He tweets about design under the moniker @aarron on Twitter.
Designing the future of search at GoogleFull Bio »
Abi Jones designs for people interacting with Google’s Knowledge Graph, a semantic network of over 570 million objects (and 18 billion related facts) representing the continually growing realm of human knowledge.
In addition to her work on the Knowledge Graph, Abi designs crowdsourcing tools for translating search results and adaptive feedback systems for all Google Search products. In her 20% time she teaches sketching and storyboarding classes for non-designers at Google.
Developing cutting-edge digital marketing strategiesFull Bio »
Formerly Connective DX
Amanda Bernard has been in the multimedia marketing and advertising industry for more than a decade. Early in her career she was introduced to Google Analytics and the concept of data-informed marketing strategies, which inspired her to pivot to focus exclusively on digital marketing and optimization. As the Director of Digital Marketing at Connective DX, Amanda worked with clients helping them build, utilize, and maximize effective strategies for paid, organic, social, and content marketing in the digital world. She also works with clients to ensure that one continuous targeting and measurement strategy flows effectively from demand side marketing to the capture side user experience. Amanda has diverse digital marketing expertise that includes SEO, Paid Search, Social Media, PR, Advertising, Email, and Content Personalization – pretty much anything related to online marketing. When she’s not developing cutting-edge, cross-channel digital marketing strategies for brands like KinderCare, Oregon Health & Science University, and Wharton Executive Education, Amanda loves making natural beauty products that she cooks up in her kitchen.
Revolutionizing fashion with technology at Bow & DrapeFull Bio »
Bow & Drape
Aubrie Pagano is founder and CEO of Bow & Drape, the e-clothier that lets you build custom statement pieces online and ships to your door. For her work with Bow & Drape, Aubrie has been featured in WSJ, WWD, Forbes, TechCrunch, Fast Company, Teen Vogue, and InStyle. Prior to becoming an entrepreneur, Aubrie was a Management Consultant at Fidelity Investments, and Director of Strategy and Planning at Emily Muller Apparel. She holds a BA in American History & Literature from Harvard (’08) and began her first business when she was six.
Helping businesses understand their customers’ journeysFull Bio »
Formerly Connective DX
Barbara helps clients achieve their business goals and improve the customer experience of digital properties. Barbara leverages her experience in copywriting, instructional design, information design, research, and a tiny dash of programming to focus her problem-solving skills in the fields of marketing, digital strategy, website design, and social media. These days she’s focused on user experience design, usability testing, and user research. Barbara works with her team to design websites, applications, conduct user research and usability testing, and craft digital strategies for clients. As a working manager, Barbara loved to help Connective DX’s clients achieve measurable results and infuse her designs with data-informed insights. At Connective DX, Barbara delightfully united her passion for user‐centered design and a deep love of meaningful content to create innovative solutions for clients and to instill this passion in Connective DX’s team of user experience aces. She’s a co‐leader of the Portland chapter of the Interaction Design Association (IxDA). Barbara presents periodically at conferences and to professional groups, most recently to the American Marketing Association and (coming soon) at the Online Marketing Summit conference. Off the clock, she’s a geocacher, a wanna-be runner, and sometimes cyclist.
Rethinking standards to inspire memorable experiencesFull Bio »
Brian Kalma is an entrepreneur with a long history in e-commerce. For over 7 years Brian was part of the Zappos.com family where he served several roles over the years. He began building and scaling the company’s product photography practices and eventually moved on to head up their marketing efforts. A couple of years later and after incubating several departments within the marketing department Brian ultimately landed a new role as Director of User Experience. As head of UX Brian built the team and led the charge in the Zappos site evolution efforts and ultimately brought V1 and V2 to market before leaving the company in April of 2010. He then landed at Gilt Groupe where Brian was responsible for building and scaling their UX team and practices. Brian has since left Gilt, launched and sold his own startup (Snipwits) and is now Chief Experience Officer at Gemvara where he is focused on creating a world-class personalized jewelry shopping experience.
Pioneering the future of experiential mediaFull Bio »
Christopher Stapleton is a Creative Venture Catalyst for Simiosys Real World Laboratories, innovators of experiential media. His latest role has been as an innovation broker for Canon USA introducing new markets to the radical innovation of Mixed Reality. He has taken his professional background of designing for New York theater, film and television to converge it into building amusement parks worldwide for Universal Studios, Disney Imagineering, Nickelodeon Recreation, Paramount Parks, The Wanda Group, Forrec LTD and Sanrio. He has advanced his early pioneering of interactive computer graphics for IBM marketing into leading the research and development of the future of experiential media by combining reality, virtuality and imaginality for transformative simulations in education, training, therapy and medical imaging. He founded the Media Convergence Laboratory for the Institute for Simulation and Training with funding by NASA, National Science Foundation, Department of Education and Defense. Mr. Stapleton has served on the faculty of the Technical University of Munich and the University of Central Florida School of Arts and Sciences. He is currently on the Advisory board of the City University of New York’s Emerging Media Department. He has served as an organizing chair for ACM-SIGGRAPH, IEEE-ISMAR, SISO and IEEE-VR. Mr. Stapleton received his Bachelors and Master’s of Fine Art from New York University’s Tisch School of the Arts.
Designing memorable interactions for clients of Connective DXFull Bio »
Colin brings over 18 years of digital design experience to the Connective DXteam. As VP of Experience Design, Colin plays an integral role in helping clients to connect their goals with user needs, and leads the User Experience and Creative teams in developing memorable experiences that translate to business value. Colin’s background includes digital strategy, advertising, marketing and design for B2B and B2C clients including IBM, Kodak, Charles Schwab, LinkedIn and Adobe. Prior to Connective DX, Colin was Creative Director at agencies in San Francisco and in Portland. Outside the office Colin spends time hiking or snowboarding in the mountains and being a really terrible drummer.
Leveraging innovation to inspire communityFull Bio »
Formerly Portland Trail Blazers
Dan Harbison is the Senior Director of Digital at the Portland Trail Blazers. He currently oversees the strategy, operations and execution for the digital properties of the Portland Trail Blazers. These properties include websites, email marketing, social media, mobile and video content. Harbison has been involved with digital marketing since 1999, and has held positions at Entercom Radio Portland and opus:creative.
Dan, like the team, is a Trail Blazer. He strives to innovate in the space and is regarded as one of the visionaries in digital marketing in sports. Some of the “digital firsts” that Dan and his team have achieved include: the first sports to to launch a stand alone social network, first team to have a twitter handle, the first team to stream games live online, the first team to launch a video platform that has daily live programming specific to the coverage of the team.
When Dan isn’t breathing Trail Blazers basketball and keeping up with the ever-changing digital world, he is the father to two small children, husband to a native Oregonian and avid runner.
Overseeing UX for Disney.comFull Bio »
Part engineer, part artist, part backyard chicken rancher, Daniel runs UX for Disney Interactive Entertainment, overseeing creative, design and front-end development for the flagship site, Disney.com. Before joining Disney’s ranks, Daniel held various product, UX, and engineering roles at DigiSynd, JibJab, Idealab, and Citysearch.
Creating brand value through meaningful productsFull Bio »
Darrell bridges storytelling, content, media and technology to help clients create meaningful products and experiences that have strong revenue opportunities and brand value. He believes in data driven design and usually will tell you Dieter Rams was right. Darrell has held titles like Executive Creative Director at IPG Media Lab where he worked on creating the future at scale, and Technology Experience Lead at Co:Collective, a growth consultancy where they invented and reinvented businesses, brands and products. In a previous life he was the Founding Partner and Creative Director of MIR, a mobile and emerging platforms creative shop with studios in New York City and San Francisco, where he led a variety of original mobile and social engagements for Fortune 100 brands before being acquired by LBi in 2011.
Founder of XPLANE and author of GamestormingFull Bio »
Dave has worked with companies large and small (including his own) on innovation, culture and change initiatives. He has authored two books on design, change and innovation.
His first book, Gamestorming, is a practical handbook for innovators and change agents.
His second book, The Connected Company, is a strategic blueprint for businesses who want to innovate and lead in the next century.
Leading the charge for personalized skiing experiencesFull Bio »
Mt. Hood Meadows Ski Resort
Dave Tragethon is the Executive Director of Sales, Communications and I.T. for Mt. Hood Meadows Ski Resort. The resort is Oregon’s most popular winter recreation destination, hosting up to 500,000 skier visits annually. The past four years Meadows has intensified its efforts to connect and communicate directly with its guests. The Meadows team working with Connective DX created a web site which provides current, dynamic and relevant information. The resort has grown its Facebook page to more than 27,000 fans and uses Twitter to provide lift operational and parking lot status updates. Meadows is stoked to use it’s technological and human talent to develop innovative and reliable systems to excite and empower its guests while clearly communicating and setting realistic expectations of the Meadows experience.
Facilitating delightful digital engagements at Connective DXFull Bio »
Dave Wieneke is a digital strategist. He helps brands crack the code for being more accessible and influential via digital channels.
He heads Connective DX’s Digital Strategy practice, and is a faculty member at Northeastern University and Rutgers University, where he teaches graduate courses in digital business, social branding and mobile design.
Before agency life, Dave built and directed digital teams at Thomson Reuters, the Christian Science Monitor, and Sokolove Law.
Managing the Nike+ AcceleratorFull Bio »
Dylan is the Managing Director at the Nike+ Accelerator powered by TechStars, helping companies to leverage the Nike+ platform, and NikeFuel, to build offerings that inspire and assist people to live more active, healthy lifestyles.
Dylan works on Strategic Growth for some amazingly nimble and fast growth social, mobile, ecommerce and platform as a service companies. Dylan leads business development efforts, strategic partnerships and agency development while working with brands and brand agencies to enable them to successfully engage with the increasing demands of today’s connected mobile audiences.
In past lives, Dylan built global e-commerce initiatives, online business solutions for large corporations and major brands with integrated interactive content and strategy programs. He has been fortunate enough to be honored with creative and business awards, including three INC 500/5000 awards.
Overseeing brand and strategy for Umpqua BankFull Bio »
As senior vice president of corporate communications for Umpqua Bank, Eve Callahan oversees all of the company’s internal and external communications. This includes Umpqua’s communications strategy and public relations and social media programs, as well as its internal communications, philanthropic and community relations initiatives. Callahan is focused on communicating Umpqua’s brand and strategy across multiple platforms and on building strong community partnerships that produce meaningful change.
Callahan has more than 15 years of marketing and public relations experience. Most recently, she was senior vice president at Lane PR, where she oversaw the development and execution of strategic public relations campaigns for a broad range of consumer and business-to-business clients. Her work has garnered results for clients in top tier national media including: The New York Times, The Economist, BusinessWeek, USA Today, Fast Company, CNBC, CNN, The Wall Street Journal, InStyle, Sunset and Saveur, as well as many local and regional outlets.
She has earned numerous honors for her work, including PRSA Spotlight, Bulldog Media Relations and PRSA Bronze Anvil awards. In 2012 she was named to the Portland Business Journal’s “40 Under 40” list, which acknowledges the most powerful business people in Oregon under the age of 40.
Callahan graduated from Columbia University with a Bachelor of Arts in English and is a classically-trained Julliard violinist. She is involved with a number of nonprofit organizations, including as a member of the board of the Portland Farmers Market.
Helping organizations create unique experiences with emerging techFull Bio »
A mobile developer and strategist, Gene has experience translating a wide variety of challenging client technical needs into elegant and durable online systems. As Director of Mobile Solutions, Gene works with Connective DX’s clients to craft mobile strategies that align with their broader digital strategy and business goals, and leads a team of solution providers developing innovative native mobile apps and mobile web applications and sites. Prior to Connective DX, Gene founded and ran Portland-based firm Anomaly Incorporated for fourteen years, specializing in web and mobile application development. An avid outdoorsman, Gene enjoys skiing the Oregon backcountry and playing the electric guitar (though rarely simultaneously).
Advocating people-centric technology at IntelFull Bio »
Genevieve Bell is a vice president and Intel Fellow and the director of User Experience Research in the Intel Labs organization at Intel Corporation. She leads a team of social scientists, interaction designers, human factors engineers and computer scientists focused on people’s needs and desires to help shape new Intel products and technologies.
An accomplished anthropologist and researcher, Bell joined Intel in 1998. She has been granted a number of patents for consumer electronics innovations throughout her career, with additional patents in the user experience space pending, and is the author of numerous journal papers and articles. She was named an Intel Fellow in 2008.
In addition to her position at Intel, Bell is a highly regarded industry expert and frequent commentator on the intersection of culture and technology. She has been featured in publications such as Wired, Forbes, The Atlantic, Fast Company, the Wall Street Journal and the New York Times. She is also a sought-after public speaker and panelist at technology conferences worldwide for the insights she has gained from extensive international field work and research.
Inspiring forward-thinking development at ZapposFull Bio »
For years, Designer Golden Krishna has been behind the scenes, solving technology problems for companies from startups to Fortune 50. He’s currently a Senior UX Designer at Zappos Labs, where he works in a small group dedicated to creating new, delightful experiences for Zappos. Previously, he worked at a Samsung innovation lab, designing and building the near future of consumer electronics. He began his career working at the world-renowned design consultancy Cooper in San Francisco.
Solving customer issues through design-led labsFull Bio »
Nordstrom Innovation Lab
Mahsino Blamoh, Design Researcher
Marius Grigoriu, Lab Manager, Agile Coach
Ben Grossman-Kahn, Design Strategist, Innovation Coach
David Von Lehman, Developer
Ryan Rosensweig, Designer, Open Innovation Coordinator
The Nordstrom Innovation Lab is a lean startup operating inside of Nordstrom. Our goal is to validate discoveries in response to customer problems and we strive for creative, human-centered solutions that are desirable, feasible, and viable. Through our design-led innovation process, we incorporate mindsets from Design Thinking, the Lean Startup, Agile, and Lean manufacturing. We move through ideas quickly, using whichever technologies make sense.
Our lab members are multidisciplinary, and our teams interdisciplinary. We value a “T-shaped” philosophy of professional development and opt for pairing stations over cubes. We seek to delight and surprise our customers by uncovering their latent needs through ethnographic research and co-creating prototypes for their use.
Defining the impact of digital disruption for businessesFull Bio »
James McQuivey, Ph.D.
Forrester Research, Inc.
James serves CMOs. He is the foremost analyst tracking and defining the power and impact of digital disruption on traditional businesses. His consumer models identify the ways consumers have embraced digital experiences and platforms, and his strategy models help companies prepare to serve those consumers. Though he applies this knowledge to a wide variety of industries, he spends the majority of his consulting time with consumer media and consumer electronics companies that are at the forefront of dealing with digital disruption. In February of 2013, James published his book “Digital Disruption: Unleashing the Next Wave of Innovation.”
Previously at Forrester, James served as a vice president and research director, running Consumer Technographics® North America, Forrester’s unparalleled consumer research effort. Before that, he was a senior analyst and founding member of the online retail strategies practice at Forrester. In addition to keynoting at industry events and Forrester Forums, James is routinely sought after for comment by such publications as The New York Times and The Wall Street Journal. He also appears frequently on NPR and CNBC.
Empowering Mayo Clinic patients with mobile-centric approachFull Bio »
As Experience Design Lead at Mayo Clinic’s award-winning Global Business unit, James has brought a mobile-centered vision to large-scale products that have driven business performance such as MayoClinic.org with 1.2 billion page views and 20% YOY performance. He architected Mayo’s first Spanish language site which has seen a 386% annual increase in traffic in its first two years. In collaboration with vendors, he has designed “empowered-patient” communities and story exchanges which deliver against our core organizational value “the needs of the patient come first”, and which have resulted in measurable community engagement such as with the 25,000 active members conversing on the new patient-community Mayo Clinic Connect. James is currently leading a team to build B2C products for Mayo Clinic’s center for Healthy Living. With an MFA in Design and Technology from Parsons, he speaks and writes about design, empathy and healthcare, most recently at Interaction ’13. He lives in Brooklyn, NY.
Delivering delightful insights for driversFull Bio »
Jamyn is the founder and CEO of Dash Labs, an early stage venture focused on consumer mobile/web, big data and the automotive sector. The product, DASH, is like a FitBit for cars. Prior to DASH, Jamyn was VP of R&D at HBO and spent 10 years at Andersen Consulting/Accenture. In addition to his current role, he’s also a Professor at NYU Stern, teaching MBAs, and was a mentor at Techstars NY.
Founder of User Experience EngineeringFull Bio »
Jared M. Spool is the founder of User Interface Engineering, the largest usability research organization of its kind in the world. If you’ve ever seen Jared speak about user experience design, you know that he’s probably the most effective and knowledgeable communicator on the subject today. He’s been working in the field of usability and experience design since 1978, before the term “usability” was ever associated with computers.
Jared spends his time working with the research teams at the company, helps clients understand how to solve their design problems, explains to reporters and industry analysts what the current state of design is all about, and is a top-rated speaker at more than 20 conferences every year. He is also the conference chair and keynote speaker at the annual UI Conference and UX Immersion Conference, and manages to squeeze in a fair amount of writing time. He is author of the book, Web Usability: A Designer’s Guide and co-author of Web Anatomy: Interaction Design Frameworks that Work. You can find his writing at uie.com and follow his adventures on the twitters at @jmspool.
Facilitating delightful mobile experiences for clientsFull Bio »
Jason Grigsby was one of the project leads on the Obama iPhone Application and helped design the user inferface for the Wall Street Journal’s Blackberry application. He founded and organizes Mobile Portland, a local mobile group.
Celebrating and supporting Portland’s ecosystem of awesomenessFull Bio »
Jeanne Turner is a passionate and versatile interaction designer who is dedicated to creating delightful experiences through greater understanding of user needs, goals, and motivations. After earning a BA in Computer Science with a focus on Human-Computer Interaction, she’s spent the past 7 years using her skills to build both mobile applications and web environments for clients including Ecotrust, Vanderbilt Owen School of Management, Tektronix, Harvard Business School, Starbucks, and Amazon. Jeanne is also an invaluable part of the Portland interaction design community, serving as the leader and co-leader of the local chapter of IxDA since May of 2008. Recently, Jeanne decided to pursue her interest in alternative philanthropy and was selected to join the Board of Trustees for Awesome Portland.
Building social experiences for eyewear pioneer Warby ParkerFull Bio »
Jen Rubio oversees all social media and editorial strategy and campaigns at Warby Parker. Previously, she spent several years working for big brands and startups alike, and led the digital strategy and campaign development for brands including Ford, Comcast, Disney, MTV, Amazon, and Estée Lauder while at Brooklyn-based agency Carrot Creative.
Coaching startups to deliver delightful innovationFull Bio »
Jenn Lynch is a co-founder and General Partner at Upstart Labs, an early stage investment fund and startup accelerator in Portland, OR. Jenn has more than a decade of software product management, product marketing and user experience design experience. Prior to Upstart Labs, she was a director of professional services at StepChange Group, now Dachis Group, developing social media marketing initiatives for large enterprises. Jenn was also a product manager and product marketing manager in the enterprise talent management space at Unicru (now Kronos), Yahoo! HotJobs and BrassRing (now Kenexa). She is a graduate of Northwestern University and holds an MBA from Columbia Business School.
Building a culture of WOW to delight customers and employeesFull Bio »
Jill has both an analytical spirit and a zest for making people happy. She holds her bachelor’s degree in accounting from the University of Oregon, and you might say she has a slight obsession with KPIs (and the mighty Oregon Ducks!). Her passion for number-crunching, telephonic geekery, and superb customer service fuels our top-notch receptionist service and makes us stand out in the virtual crowd. She has held multiple positions on the board of the Portland chapter of Entrepreneurs’ Organization. In 2010, she was honored with a Portland Business Journal Orchid Award for her service as a female business leader who is deeply involved in the community.
Shaping the Facebook experience with delightful contentFull Bio »
For over 15 years, Jonathon Colman has helped people and organizations build, find, and use the best stuff on the Web.
Jonathon has worked with organizations like Facebook, REI, The Nature Conservancy, Conservation International, and IBM to connect with their customers and constituents, launch platforms and tools, and build engaged communities.
Jonathon helped lead a team that won two Webby Awards for The Nature Conservancy in 2009. He recently completed a master’s degree in Information Management from the University of Washington. Previously, Jonathon served as a Peace Corps Volunteer in Burkina Faso, West Africa where he worked on rural public health issues and infrastructure development.
You can find Jonathon on Facebook or follow him on Twitter @jcolman.
Creating outstanding mobile consumer experiences at GoogleFull Bio »
Jumana Al Hashal
Jumana recently joint Google as a Product Manager on the Payments Applications team. In this role she focuses on creating outstanding mobile consumer experiences. For the past three years, she led mobile product strategy, design, and execution for Zillow, Inc. Prior to Zillow, Jumana was a Creative Technologist and Mobile Consultant at Übermind, Inc. (acquired by Deloitte Digital). During her tenure with Übermind, Jay worked for a number high profile clients including Apple, Fox Broadcasting, Allrecipes and Target, developing numerous award-winning mobile solutions. Jay is a Facilitator for Startup Weekend, and is actively involved in mentoring and coaching early-stage startups in Seattle and Amman, Jordan. Jumana graduated cum laude from Macalester College with undergraduate degrees in Mathematics, Computer Science, and Studio Art. She received a Masters of Communications in Digital Media degree from the University of Washington.
Engaging communities and individuals behind clean water campaignsFull Bio »
Bringing insight to organizations for meaningful marketingFull Bio »
Kate O’Neill, founder and principal of KO Insights, is a speaker, author, and advisor focused on meaningfulness in business and in life. Drawing on her diverse background in technology and marketing, as well as her personal experiences with overcoming loss and adversity, Kate speaks with characteristic candor and wit on purpose and strength at national conferences, private corporate meetings, association meetings, and other groups and events. She consults with select clients, often adding much-needed context for strategic growth opportunities in data-rich and customer-centric environments. She writes a business column for The Tennessean and contributes frequently to a variety of online outlets and publications such as CMO.com. Kate has been featured in CNN Money, TIME, Forbes, USA Today, and other national media. She is the author of an upcoming book on meaningfulness in marketing.
In 2009, Kate launched and grew [meta]marketer, a digital strategy and analytics firm, over a five-year period and significantly shaped the marketing analytics landscape. Prior to [meta]marketer, Kate’s experience included creating the first content management role at Netflix, leading cutting-edge online optimization work at Magazines.com, developing Toshiba America’s first intranet, building the first website at the University of Illinois at Chicago, and holding leadership positions in a variety of digital content and technology start-ups.
Kate is a vocal and visible advocate for women in technology, entrepreneurship, and leadership — she was featured by Google in their global campaign for women in entrepreneurship — as well as for Nashville as a growing tech center. She serves on a dizzying number of boards and committees, provides mentorship and marketing advice to dozens of startups and aspiring founders, and has been named “Technology Entrepreneur of the Year,” “Social Media Strategist of the Year,” a “Power Leader in Technology” and a “Woman of Influence,” along with numerous other awards and recognitions.
Cultivating & innovating behind the Salt & Straw communityFull Bio »
Salt & Straw
Kim Malek nurtured her passion for small, mom and pop style retail businesses throughout her career and planned to open her own one day. Before realizing this goal she held positions at Starbucks Coffee, Yahoo! addidas and Gardenburger in marketing and product management and development. She also worked on a new online music service in conjunction with Bono of U2 at (RED) and with Seattle’s Cupcake Royale, specializing in retail marketing and management and bringing new, epicurean trends to market.
In May 2011 Malek opened her own small business, Salt & Straw Ice Cream in NE Portland and a second location in NW Portland in April 2012. The farm to cone company embodies Malek’s passion about Oregon through its collaborations with local companies like Stumptown Coffee, fair trade companies like HolyKakow as well as restaurants like Olympic Provisions and features organic and sustainable ingredients from local artisans and farmers. Salt & Straw’s unique flavors have garnered national acclaim, with mentions in the Wall Street Journal, O magazine, More magazine and Sunset magazine to name a few.
Helping companies build engagement through intuitive interface designFull Bio »
Kyle Simukka brings new energy to the role of UX designer at the established Janrain startup based in Portland, Oregon. In an industry where, “designers aren’t developers, and developers aren’t designers”, Kyle breaks the mold by doing both development and design. Kyle’s specialized position is a role where he best demonstrates a steadfast dedication to visual as well as functional UX design.
Adaptable in a variety of situations, Kyle maintains a solid commitment to excellent, user-centered design. He combines a lean design process, front-end development, collaboration with engineering teams, and effective communication to get the job done. All this he balances to promote the optimum user experience necessary for start up success at all levels.
Guiding a user-centered approach at IntuitFull Bio »
Leah is the author of the book The User Experience Team of One and a design strategist at Intuit, a fortune 1000 company with a unique innovation and design culture. Prior to Intuit, Leah was a lead experience designer at Adaptive Path, working for clients in financial services, media, consumer products, and the non-profit world. She writes and speaks regularly on tactics for inviting colleagues and skeptics into the user-centered design process.
Driving Zipcar’s people-centric design approachFull Bio »
Lesley and her team are the behind-the-scenes masterminds who take a people-centered approach to improve, design and innovate the Zipcar member experience across all touch-points, channels and supporting service systems—from mobile to web to member support to the Zipcar itself. Among many other cool experiences, Lesley led the charge in creating Zipcar’s smart phone applications, making it possible customers to reserve a Zipcar, honk its horn from across the parking lot, and unlock or lock – all from your smartphone.
Prior to Zipcar, Lesley was part of the Microsoft Office Product Group and held key product design, management and marketing roles at start-ups Groove Networks and Indigo. Working in an international service design consultancy, she led cross-discipline teams to design and deliver innovative, service-focused, intuitive consumer experiences for global clients with complex, multi-channel service delivery systems such as BMW, Sheraton and Weight Watchers.
Driving innovative and evidence-based worksite wellnessFull Bio »
Dr. Linn Goldberg is a Professor of Medicine, Head of the Division of Health Promotion & Sports Medicine and Director of OHSU’s Human Performance Laboratory at the Oregon Health & Science University. He is a physician, educator, research scientist and trailblazer for exercise as medical therapy. A graduate with distinction from The George Washington University Medical School, he has published more than 230 scientific publications and 3 books; received 38 grant and contract awards for over $35 million; and given over 240 presentations throughout the United States and Europe. Dr. Goldberg created and directs the Oregon Health & Science University’s evidence-based health promotion program, Healthy Team Healthy U.
Pioneering information architecture and UX best practicesFull Bio »
Louis Rosenfeld is an information architecture consultant and the founder of Rosenfeld Media, a user experience publishing house. He has helped such organizations as PayPal, AT&T, Caterpillar, Ford, Microsoft and the Centers for Disease Control make their information easier to find. He is author of Search Analytics for Your Site and co-author of Information Architecture for the World Wide Web, considered the bible of information architecture. Lou is co-founder of the Information Architecture Institute and helped found the Information Architecture Summit.
Innovating the Kimpton guest experience from the inside outFull Bio »
Maggie joined Kimpton 2.5 years ago with the vision to innovate CRM and Loyalty in the industry. Her responsibilities at Kimpton include Loyalty, CRM, Guest Marketing, Social Media and Restaurant Marketing. Maggie and her team most recently launched Kimpton Karma Rewards; a ground breaking and innovative loyalty experience. Prior to Kimpton, Maggie spent 6 years at United Airlines in a variety of roles spanning Brand Management, Partnership Marketing, Loyalty and Merchandising. At the airline, Maggie launched Travel Options for United and later was responsible for the rebranding as United merged with Continental. Maggie joined United from Walgreens. She got her degree in Economics in her native Sweden.
A true travel family based in San Francisco, Maggie’s husband is a pilot for Virgin America and her two kids are bona fide travel veterans.
Enriching experiences with brand-appropriate content strategyFull Bio »
Margot Bloomstein is the author of Content Strategy at Work: Real-World Stories to Strengthen Every Interactive Engagement (Morgan Kaufmann, 2012) and principal of Appropriate, Inc., a Boston-based brand and content strategy consultancy. She crafts brand-appropriate user experiences to help retailers, universities, and other organizations engage their target audiences and project key messages with consistency and clarity through both traditional and social media.
Over the past decade, she’s helped to shape corporate social responsibility efforts at Timberland, content for alumni relations at Tufts University, and strategy for cultural tourism in the state of Nevada.
A participant in the inaugural Content Strategy Consortium and featured speaker at SXSW 2013, Margot speaks internationally about enriching interactive engagements with content strategy. Recent engagements include Confab London, CS Forum Cape Town, IA Konferenz Germany, Web 2.0, and Content Marketing World. She also helps organize the Content Strategy New England meetup, blogs infrequently at Appropriate, Inc., and tweets prolifically at @mbloomstein.
Empowering commuters with easy mobile ticketingFull Bio »
Nat co-founded GlobeSherpa in 2010 and oversees all GlobeSherpa staff and partner relationships. He focuses on strategy, business development, and contract management. Prior to GlobeSherpa Nat worked as a Project Manager for Element Power, overseeing the development of utility-scale wind and solar projects in the Western US, as well as for Pacific Crest Securities, a technology-focused investment bank. Nat also worked as Regional Manager for the Sierra Club in Oregon and Idaho, and served two years as a US Peace Corps Volunteer in Senegal, West Africa. Nat holds a Bachelors Degree in Political Science from James Madison University and a Masters Degree in International Management from Portland State University. When not evangelizing GlobeSherpa’s technology, Nat can be found pursuing the perfect telemark turn in Mt. Hood’s backcountry, or floating one of Oregon’s world-class rivers.
Leveraging mobile technology to create engaging experiencesFull Bio »
Product Manager at Urban Airship, Neel is on the frontline of technology powering customer engagement via his focus on mobile marketing, analytics, and push notification. At Urban Airship he helps great companies create engaging experience for their customers and find ways to measure the results. With over a decade of experience as an Electrical Engineer, he owns a score of patents from his work in R&D and innovation groups at Columbia Sportswear and Hewlett-Packard.
Designing exceptional user experiences across channelsFull Bio »
Nick Finck is a user experience professional who has worked in the web industry for over a decade. He specializes in information architecture, interaction design, usability and user research for web and mobile.
Nick has created web and mobile experiences for Fortune 500 companies including Adobe, Intel, REI, Boeing, Google, and Oprah.com. He lives and plays in Seattle, Washington, where he’s the Senior Manager of User Experience at Amazon Web Services (AWS), a highly reliable, scalable, low-cost infrastructure platform in the cloud.
Transforming global customer experiences at EsriFull Bio »
Nick is the Chief Customer Officer at Esri, leading cross-divisional and cross-functional teams to transform the customer experience for Esri’s global customer base. After many years in discrete customer roles, Nick realized the power that CX leadership could have in uniting entire organizations with one vision to make a customer successful. Combining his lifelong appreciation and passion for good architectural, industrial and web design with the principles of CX allows him to lead teams that make complex ideas and processes holistic, yet simple and straightforward. When Nick is not driving Esri’s CX future you can find him on a racetrack, on skis, or in his grove farming avocados and limes.
Engaging patients and families in redesigning healthcare experiencesFull Bio »
Ms. Greenhouse has over 25 years of leadership experience in a variety of health care settings (acute care, rehabilitation, outpatient, and post-hospital care). As Executive Director of the PFCC Innovation Center of UPMC, she is responsible for strategic and programmatic implementation and spread of the Patient and Family Centered Care Methodology and Practice regionally, nationally and globally. The PFCC Methodology and Practice focuses on viewing all care as experiences through the eyes of patients and families.
Pam has a master’s in organizational behavior and has co-authored 25 papers on patient and family centered care, health care outcomes, process improvement, and organizational models in peer-reviewed journals, and is a frequent speaker on the topic of engaging patients and families as partners in redesigning care delivery, with a focus on improving experiences and outcomes while decreasing cost – the PFCC Trifecta.
Teaching improv and design thinking for creative collaborationsFull Bio »
Patricia Colley is an experience designer and strategist, helping clients deliver better products and services – and prepare for the changes needed to do so – for over 25 years. Having started out as a visual artist and graphic designer, she moved on to interactive design of websites, software, and then complex systems and services. Over time, her practice expanded into business & product strategy, group facilitation and creative practice leadership.
Five years ago, Patricia discovered improvisational theater. Right away, she realized the profound impact that improv principles and practice could have on creative and collaborative work, and it has deeply altered her own practice. She’s been a champion of serious play ever since.
Combining traditional creative processes, design thinking, critical method, improvisational theater games and embodied cognition, Patricia guides clients through the elusive practice of working effectively and playfully together in diverse creative teams.
Leading global experiences at Harvard UniversityFull Bio »
Perry Hewitt has deep experience in the corporate and not-for-profit sectors. Her background includes both traditional business and marketing, as well digital and social innovation and management. As Chief Digital Officer, Perry is charged with Harvard’s efforts to develop a digital strategy for communications and engagement tailored to audiences including the general public, media, and 375,000 alumni worldwide – as well as exploring ways that organizations transform through and for their digital constituencies. Perry also works to establish best practices for new capabilities to meet demand created by rapid digital, mobile, and social changes.
Perry holds an A.B. from Harvard University in Russian and Soviet Studies. She has lived and worked in Switzerland, Russia, the United Kingdom, and Australia, and now lives with her family in the greater Boston area. Find her online at http://perryhewitt.com/ or @perryhewitt.
Creative community builder behind DinovemberFull Bio »
Every year, Refe Tuma and his wife Susan devote the month of November to convincing their children that, while they sleep, their plastic dinosaur figures come to life.
Dinovember has since gone on to become an international celebration of imagination and creativity that has inspired participants in London, Sydney, Beirut, Oslo, and many other cities across the world. What the Dinosaurs Did Last Night, Refe and Susan’s new book of photos based on Dinovember, will be published this fall by Little, Brown and Co.
Refe Tuma works as an experience designer with DST Systems, creating mobile applications for the health and financial industries. He is also a Best of the Net and Pushcart Prize nominated writer whose work has appeared in the New York Times, Huffington Post, and various literary magazines.
Shaping content marketing strategies at CMIFull Bio »
Content Marketing Institute
Robert’s passion is to help marketers become better storytellers. He is Chief Strategist for the Content Marketing Institute, Senior Contributing Analyst for Digital Clarity Group and author of the book Managing Content Marketing, which spent two weeks as a top ten marketing book on Amazon.com. Robert innovates creative and technical content marketing strategies for a wide variety of clientele including 3M, ADP, AT&T, KPMG, Staples, PTC and Petco. He’s worked to help develop digital marketing efforts for entertainment and media brands such as Dwight Yoakam, Nickelodeon and NBC. Robert is a frequent keynote speaker, advising top professionals in the successful strategy of content marketing and Web site management.
Optimizing cross-channel digital experiencesFull Bio »
Ron Person is Corporate Sr. Consultant, Business Optimization, for Sitecore. In the most recent Gartner Group ratings Sitecore was ranked as the leading visionary in Content Management Systems. As Sr. Consultant, Business Optimization, Ron works with global corporations to help them develop the business and marketing processes that optimize their use of cross-channel digital marketing.
Ron’s experience includes 12 years as one of Microsoft’s first consultants. In the 13 years prior to Sitecore, Ron used his skills as a Six Sigma Black Belt and a certified Balanced Scorecard consultant to improve operational and strategic performance across multiple industries.
Ron has written 26 books including four international best-sellers on performance improvement and business computing. His latest book, “Balanced Scorecards and Operational Dashboards with Microsoft Excel” from J Wiley has a 5-star rating on Amazon.
Prioritizing customer-centric ecommerce experiencesFull Bio »
Over the last 12 years, Samantha Starmer has worked on a wide variety of experience and information architecture projects and strategy. She started her career in the early days of Amazon.com, enjoying a year long stint in Slough to launch Amazon.co.uk, and later developed experiences for Amazon’s checkout functionality and the third party selling platform. She also honed her start-up skills at SchemaLogic, and her business strategy skills while at Microsoft. She is currently a senior manager at REI, leading teams for experience and, interaction design, information architecture, and customer experience research and analytics. Samantha’s most recent focus has been evangelizing and creating holistic customer experiences across channels, time, and devices. She regularly teaches at the University of Washington’s Information School, where she received a Masters of Library and Information Science degree in 2005. Samantha is active in the UX community and enjoys mentoring new UX practitioners and learning from as many different disciplines as possible. She has served on the boards of the Information Architecture Institute and Content Management Professionals, and is currently on the Oversight Committee for the Dublin Core Metadata Initiative.
You can find Samantha on Twitter at @samanthastarmer.
Author of The Elements of User OnboardingFull Bio »
Samuel is a UX consultant with a deep focus on user onboarding, as well as author of The Elements of User Onboarding. He’s the person behind UserOnboard.com, a website that provides annotated teardowns of popular web apps’ first-run experiences. He loves improving onboarding success rates for SaaS products just as much as he loves to talk shop on Twitter at @SamuelHulick.
Creating beautiful interactions for Uber passengers and driversFull Bio »
Shalin Amin heads up design at UBER, and his design background spans over a decade in designing beautiful experiences for companies like Gilt Groupe, Atlantic Records, Ubisoft, Telsa Motors, Hearst Corporation, Time Inc., Wall Street Journal, Dwell, National Geographic, and Tripit. He’s passionately curious about ways to connect people seamlessly with tech, and adapting agency practices to in house design teams.
Helping organizations to improve from the inside-outFull Bio »
Stan Phelps is the founder of 9 INCH marketing, a consultancy that helps brands obtain customers that are four times as valuable as ordinary customers through the Goldfish Rule. He works with senior leaders to focus on meaningful differentiation to win the hearts of both employees and customers. Driven by client objectives and inspired by bold vision, Stan creates custom keynotes, workshops, and projects that are memorable and on brand, inspiring businesses to become talk-able by design.
Creator of ‘I Want to Draw a Cat for You!’Full Bio »
Steve Gadlin is the founder of Blewt! LLC, creators of comedy to delight and confuse. In January, 2012, he appeared on ABC’s reality competition Shark Tank with his stick-figure cat drawing company I Want To Draw a Cat For You, and successfully closed a deal with Mark Cuban. He has since drawn over 8,000 cats for people all over the world. Blewt!’s other head-scratching initiatives include the game show Don’t Spit the Water!, whose pilot aired recently in Chicago, and The Nairobi Project – a series of absurd plays and musicals penned entirely by a Kenyan email spam artist.
Evolving online and on-air experiences for NPR stationsFull Bio »
NPR Digital Services
Steve Mulder is Director of User Experience & Analytics at NPR Digital Services, where he supports NPR stations across the country in online audience growth and engagement. Through his expertise in digital strategy, design, usability, and business intelligence, he delivers products, services, and consulting that help stations become as powerful online as they are on air. His current focus is evolving a full-fledged Analytics Service that is tailor-made for public media.
In his previous life, Steve worked with organizations such as Nokia, Fidelity, Samsung, 3M, and TripAdvisor on their online experiences. He is a regular speaker at web conferences and is the author of The User Is Always Right: A Practical Guide to Creating and Using Personas for the Web.
Building frictionless online banking experiences at SimpleFull Bio »
Toby has been designing and building for the web since he first made a site for his band in 1996. After many years of freelancing and working at startups, he is now the director of user experience at Simple, where they are working to craft the best personal banking experience around. As one of the first employees at the company, he helped design and build a modern approach to banking from the ground up.
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