A unique gathering of designers, technologists and businesses who care about creating experiences people love

2014 Confirmed Speakers

  • Golden Krishna

    Inspiring forward-thinking development at Zappos

    Full Bio »

    Golden Krishna
    Zappos

    Golden Krishna

    For years, Designer Golden Krishna has been behind the scenes, solving technology problems for companies from startups to Fortune 50. He’s currently a Senior UX Designer at Zappos Labs, where he works in a small group dedicated to creating new, delightful experiences for Zappos. Previously, he worked at a Samsung innovation lab, designing and building the near future of consumer electronics. He began his career working at the world-renowned design consultancy Cooper in San Francisco.

  • Genevieve Bell

    Advocating people-centric technology at Intel

    Full Bio »

    Genevieve Bell
    Intel

    Genevieve Bell

    Genevieve Bell is a vice president and Intel Fellow and the director of User Experience Research in the Intel Labs organization at Intel Corporation. She leads a team of social scientists, interaction designers, human factors engineers and computer scientists focused on people’s needs and desires to help shape new Intel products and technologies.

    An accomplished anthropologist and researcher, Bell joined Intel in 1998. She has been granted a number of patents for consumer electronics innovations throughout her career, with additional patents in the user experience space pending, and is the author of numerous journal papers and articles. She was named an Intel Fellow in 2008.

    In addition to her position at Intel, Bell is a highly regarded industry expert and frequent commentator on the intersection of culture and technology. She has been featured in publications such as Wired, Forbes, The Atlantic, Fast Company, the Wall Street Journal and the New York Times. She is also a sought-after public speaker and panelist at technology conferences worldwide for the insights she has gained from extensive international field work and research.

  • Shalin Amin

    Creating beautiful interactions for Uber passengers and drivers

    Full Bio »

    Shalin Amin
    Uber

    Shalin Amin

    Speaker Meet and Greet

    Shalin Amin heads up design at UBER, and his design background spans over a decade in designing beautiful experiences for companies like Gilt Groupe, Atlantic Records, Ubisoft, Telsa Motors, Hearst Corporation, Time Inc., Wall Street Journal, Dwell, National Geographic, and Tripit. He’s passionately curious about ways to connect people seamlessly with tech, and adapting agency practices to in house design teams.

  • Perry Hewitt

    Leading global experiences at Harvard University

    Full Bio »

    Perry Hewitt
    Harvard

    Perry Hewitt

    Speaker Meet and Greet

    Perry Hewitt has deep experience in the corporate and not-for-profit sectors. Her background includes both traditional business and marketing, as well digital and social innovation and management. As Chief Digital Officer, Perry is charged with Harvard’s efforts to develop a digital strategy for communications and engagement tailored to audiences including the general public, media, and 375,000 alumni worldwide – as well as exploring ways that organizations transform through and for their digital constituencies. Perry also works to establish best practices for new capabilities to meet demand created by rapid digital, mobile, and social changes.

    Perry holds an A.B. from Harvard University in Russian and Soviet Studies. She has lived and worked in Switzerland, Russia, the United Kingdom, and Australia, and now lives with her family in the greater Boston area. Find her online at http://perryhewitt.com/ or @perryhewitt.

  • Abi Jones

    Designing the future of search at Google

    Full Bio »

    Abi Jones
    Google

    Abi Jones

    Abi Jones designs for people interacting with Google’s Knowledge Graph, a semantic network of over 570 million objects (and 18 billion related facts) representing the continually growing realm of human knowledge.

    In addition to her work on the Knowledge Graph, Abi designs crowdsourcing tools for translating search results and adaptive feedback systems for all Google Search products. In her 20% time she teaches sketching and storyboarding classes for non-designers at Google.

    When not designing interfaces for the computable portions of human knowledge, Abi writes the comic Dear Future and tracks the latest in interface technology at Voice and Gesture.

  • Jonathon Colman

    Shaping the Facebook experience with delightful content

    Full Bio »

    Jonathon Colman
    Facebook

    Jonathon Colman

    For over 15 years, Jonathon Colman has helped people and organizations build, find, and use the best stuff on the Web.

    Jonathon has worked with organizations like Facebook, REI, The Nature Conservancy, Conservation International, and IBM to connect with their customers and constituents, launch platforms and tools, and build engaged communities.

    Jonathon helped lead a team that won two Webby Awards for The Nature Conservancy in 2009. He recently completed a master’s degree in Information Management from the University of Washington. Previously, Jonathon served as a Peace Corps Volunteer in Burkina Faso, West Africa where he worked on rural public health issues and infrastructure development.

    You can find Jonathon on Facebook or follow him on Twitter @jcolman.

  • Aubrie Pagano

    Revolutionizing fashion with technology at Bow & Drape

    Full Bio »

    Aubrie Pagano
    Bow & Drape

    Aubrie Pagano

    Speaker Meet and Greet

    Aubrie Pagano is founder and CEO of Bow & Drape, the e-clothier that lets you build custom statement pieces online and ships to your door. For her work with Bow & Drape, Aubrie has been featured in WSJ, WWD, Forbes, TechCrunch, Fast Company, Teen Vogue, and InStyle. Prior to becoming an entrepreneur, Aubrie was a Management Consultant at Fidelity Investments, and Director of Strategy and Planning at Emily Muller Apparel. She holds a BA in American History & Literature from Harvard (’08) and began her first business when she was six.

  • Samuel Hulick

    Author of The Elements of User Onboarding

    Full Bio »

    Samuel Hulick
    UserOnboard

    Samuel Hulick

    Samuel is a UX consultant with a deep focus on user onboarding, as well as author of The Elements of User Onboarding. He’s the person behind UserOnboard.com, a website that provides annotated teardowns of popular web apps’ first-run experiences. He loves improving onboarding success rates for SaaS products just as much as he loves to talk shop on Twitter at @SamuelHulick.

  • James McQuivey, Ph.D.

    Defining the impact of digital disruption for businesses

    Full Bio »

    James McQuivey, Ph.D.
    Forrester Research, Inc.

    James McQuivey, Ph.D.

    James serves CMOs. He is the foremost analyst tracking and defining the power and impact of digital disruption on traditional businesses. His consumer models identify the ways consumers have embraced digital experiences and platforms, and his strategy models help companies prepare to serve those consumers. Though he applies this knowledge to a wide variety of industries, he spends the majority of his consulting time with consumer media and consumer electronics companies that are at the forefront of dealing with digital disruption. In February of 2013, James published his book “Digital Disruption: Unleashing the Next Wave of Innovation.”

    Previously at Forrester, James served as a vice president and research director, running Consumer Technographics® North America, Forrester’s unparalleled consumer research effort. Before that, he was a senior analyst and founding member of the online retail strategies practice at Forrester. In addition to keynoting at industry events and Forrester Forums, James is routinely sought after for comment by such publications as The New York Times and The Wall Street Journal. He also appears frequently on NPR and CNBC.

  • Refe Tuma

    Creative community builder behind Dinovember

    Full Bio »

    Refe Tuma
    Dinovember

    Refe Tuma

    Every year, Refe Tuma and his wife Susan devote the month of November to convincing their children that, while they sleep, their plastic dinosaur figures come to life.

    Dinovember has since gone on to become an international celebration of imagination and creativity that has inspired participants in London, Sydney, Beirut, Oslo, and many other cities across the world. What the Dinosaurs Did Last Night, Refe and Susan’s new book of photos based on Dinovember, will be published this fall by Little, Brown and Co.

    Refe Tuma works as an experience designer with DST Systems, creating mobile applications for the health and financial industries. He is also a Best of the Net and Pushcart Prize nominated writer whose work has appeared in the New York Times, Huffington Post, and various literary magazines.

    Refe lives in Kansas City, MO with his family and a growing herd of plastic dinosaurs. You can find him on Twitter @RefeUp, and at Facebook.com/Dinovember.

  • Dave Gray

    Founder of XPLANE and author of Gamestorming

    Full Bio »

    Dave Gray
    Boardthing

    Dave Gray

    Speaker Meet and Greet

    Dave Gray is the founder of the design consultancy XPLANE, which was acquired by the Dachis Group in 2010. His current project is Boardthing, a collaboration platform for distributed teams.

    Dave has worked with companies large and small (including his own) on innovation, culture and change initiatives. He has authored two books on design, change and innovation.

    His first book, Gamestorming, is a practical handbook for innovators and change agents.

    His second book, The Connected Company, is a strategic blueprint for businesses who want to innovate and lead in the next century.

    He is currently working on a third book, Principles of Agility, which is due out from Rosenfeld Media in early 2015.

  • Jay Al Hashal

    Driving mobile-first strategy and brand experiences for Zillow

    Full Bio »

    Jay Al Hashal
    Zillow

    Jay Al Hashal

    Speaker Meet and Greet

    Jay is a mobile product leader. For the past three years, she led mobile product strategy, design, and execution for Zillow, Inc. Prior to Zillow, Jay was a Creative Technologist and Mobile Consultant at Übermind, Inc. (acquired by Deloitte Digital). During her tenure with Übermind, Jay worked for a number high profile clients including Apple, Fox Broadcasting, Allrecipes and Target, developing numerous award-winning mobile solutions. Jay is a Facilitator for Startup Weekend, and is actively involved in mentoring and coaching early-stage startups in Seattle and Amman, Jordan. Jay graduated cum laude from Macalester College with undergraduate degrees in Mathematics, Computer Science, and Studio Art. She received a Masters of Communications in Digital Media degree from the University of Washington.

  • Steve Mulder

    Evolving online and on-air experiences for NPR stations

    Full Bio »

    Steve Mulder
    NPR Digital Services

    Steve Mulder

    Speaker Meet and Greet

    Steve Mulder is Director of User Experience & Analytics at NPR Digital Services, where he supports NPR stations across the country in online audience growth and engagement. Through his expertise in digital strategy, design, usability, and business intelligence, he delivers products, services, and consulting that help stations become as powerful online as they are on air. His current focus is evolving a full-fledged Analytics Service that is tailor-made for public media.

    In his previous life, Steve worked with organizations such as Nokia, Fidelity, Samsung, 3M, and TripAdvisor on their online experiences. He is a regular speaker at web conferences and is the author of The User Is Always Right: A Practical Guide to Creating and Using Personas for the Web.

  • Eve Callahan

    Overseeing brand and strategy for Umpqua Bank

    Full Bio »

    Eve Callahan
    Umpqua Bank

    Eve Callahan

    As senior vice president of corporate communications for Umpqua Bank, Eve Callahan oversees all of the company’s internal and external communications. This includes Umpqua’s communications strategy and public relations and social media programs, as well as its internal communications, philanthropic and community relations initiatives. Callahan is focused on communicating Umpqua’s brand and strategy across multiple platforms and on building strong community partnerships that produce meaningful change.

    Callahan has more than 15 years of marketing and public relations experience. Most recently, she was senior vice president at Lane PR, where she oversaw the development and execution of strategic public relations campaigns for a broad range of consumer and business-to-business clients. Her work has garnered results for clients in top tier national media including: The New York Times, The Economist, BusinessWeek, USA Today, Fast Company, CNBC, CNN, The Wall Street Journal, InStyle, Sunset and Saveur, as well as many local and regional outlets.

    She has earned numerous honors for her work, including PRSA Spotlight, Bulldog Media Relations and PRSA Bronze Anvil awards. In 2012 she was named to the Portland Business Journal’s “40 Under 40” list, which acknowledges the most powerful business people in Oregon under the age of 40.

    Callahan graduated from Columbia University with a Bachelor of Arts in English and is a classically-trained Julliard violinist. She is involved with a number of nonprofit organizations, including as a member of the board of the Portland Farmers Market.

  • Toby Sterrett

    Building frictionless online banking experiences at Simple

    Full Bio »

    Toby Sterrett
    Simple

    Toby Sterrett

    Toby has been designing and building for the web since he first made a site for his band in 1996. After many years of freelancing and working at startups, he is now the director of user experience at Simple, where they are working to craft the best personal banking experience around. As one of the first employees at the company, he helped design and build a modern approach to banking from the ground up.

    When he’s not helping build his dream bank, he’s either listening to metal, playing the drums, or making things out of leather. He lives with his wife and 2 kiddos in Portland, OR.

  • Kate O’Neill

    Bringing insight to organizations for meaningful marketing

    Full Bio »

    Kate O’Neill
    KO Insights

    Kate O’Neill

    Kate O’Neill, founder and principal of KO Insights, is a speaker, author, and advisor focused on meaningfulness in business and in life. Drawing on her diverse background in technology and marketing, as well as her personal experiences with overcoming loss and adversity, Kate speaks with characteristic candor and wit on purpose and strength at national conferences, private corporate meetings, association meetings, and other groups and events. She consults with select clients, often adding much-needed context for strategic growth opportunities in data-rich and customer-centric environments. She writes a business column for The Tennessean and contributes frequently to a variety of online outlets and publications such as CMO.com. Kate has been featured in CNN Money, TIME, Forbes, USA Today, and other national media. She is the author of an upcoming book on meaningfulness in marketing.

    In 2009, Kate launched and grew [meta]marketer, a digital strategy and analytics firm, over a five-year period and significantly shaped the marketing analytics landscape. Prior to [meta]marketer, Kate’s experience included creating the first content management role at Netflix, leading cutting-edge online optimization work at Magazines.com, developing Toshiba America’s first intranet, building the first website at the University of Illinois at Chicago, and holding leadership positions in a variety of digital content and technology start-ups.

    Kate is a vocal and visible advocate for women in technology, entrepreneurship, and leadership — she was featured by Google in their global campaign for women in entrepreneurship — as well as for Nashville as a growing tech center. She serves on a dizzying number of boards and committees, provides mentorship and marketing advice to dozens of startups and aspiring founders, and has been named “Technology Entrepreneur of the Year,” “Social Media Strategist of the Year,” a “Power Leader in Technology” and a “Woman of Influence,” along with numerous other awards and recognitions.

  • Ron Person

    Optimizing cross-channel digital experiences

    Full Bio »

    Ron Person
    Sitecore

    Ron Person

    Ron Person is Corporate Sr. Consultant, Business Optimization, for Sitecore. In the most recent Gartner Group ratings Sitecore was ranked as the leading visionary in Content Management Systems. As Sr. Consultant, Business Optimization, Ron works with global corporations to help them develop the business and marketing processes that optimize their use of cross-channel digital marketing.

    Ron’s experience includes 12 years as one of Microsoft’s first consultants. In the 13 years prior to Sitecore, Ron used his skills as a Six Sigma Black Belt and a certified Balanced Scorecard consultant to improve operational and strategic performance across multiple industries.

    Ron has written 26 books including four international best-sellers on performance improvement and business computing. His latest book, “Balanced Scorecards and Operational Dashboards with Microsoft Excel” from J Wiley has a 5-star rating on Amazon.

  • Patricia Colley

    Teaching improv and design thinking for creative collaborations

    Full Bio »

    Patricia Colley
    Creative Catalysts

    Patricia Colley

    Patricia Colley is an experience designer and strategist, helping clients deliver better products and services – and prepare for the changes needed to do so – for over 25 years. Having started out as a visual artist and graphic designer, she moved on to interactive design of websites, software, and then complex systems and services. Over time, her practice expanded into business & product strategy, group facilitation and creative practice leadership.

    Five years ago, Patricia discovered improvisational theater. Right away, she realized the profound impact that improv principles and practice could have on creative and collaborative work, and it has deeply altered her own practice. She’s been a champion of serious play ever since.

    Combining traditional creative processes, design thinking, critical method, improvisational theater games and embodied cognition, Patricia guides clients through the elusive practice of working effectively and playfully together in diverse creative teams.

  • Christopher Stapleton

    Pioneering the future of experiential media

    Full Bio »

    Christopher Stapleton
    Simiosys

    Christopher Stapleton

    Speaker Meet and Greet

    Christopher Stapleton is a Creative Venture Catalyst for Simiosys Real World Laboratories, innovators of experiential media. His latest role has been as an innovation broker for Canon USA introducing new markets to the radical innovation of Mixed Reality. He has taken his professional background of designing for New York theater, film and television to converge it into building amusement parks worldwide for Universal Studios, Disney Imagineering, Nickelodeon Recreation, Paramount Parks, The Wanda Group, Forrec LTD and Sanrio.  He has advanced his early pioneering of interactive computer graphics for IBM marketing into leading the research and development of the future of experiential media by combining reality, virtuality and imaginality for transformative simulations in education, training, therapy and medical imaging. He founded the Media Convergence Laboratory for the Institute for Simulation and Training with funding by NASA, National Science Foundation, Department of Education and Defense.   Mr. Stapleton has served on the faculty of the Technical University of Munich and the University of Central Florida School of Arts and Sciences. He is currently on the Advisory board of the City University of New York’s Emerging Media Department. He has served as an organizing chair for ACM-SIGGRAPH, IEEE-ISMAR, SISO and IEEE-VR. Mr. Stapleton received his Bachelors and Master’s of Fine Art from New York University’s Tisch School of the Arts.

  • Dave Wieneke

    Facilitating delightful digital engagements at ISITE Design

    Full Bio »

    Dave Wieneke
    ISITE Design

    Dave Wieneke

    Dave Wieneke is a digital strategist. He helps brands crack the code for being more accessible and influential via digital channels.

    He heads ISITE’s Digital Strategy practice, and is a faculty member at Northeastern University and Rutgers University, where he teaches graduate courses in digital business, social branding and mobile design.

    Before agency life, Dave built and directed digital teams at Thomson Reuters, the Christian Science Monitor, and Sokolove Law.

    He writes for eConslutancy, and AdAge, and you can find him tweeting at @UsefulArts and blogging on the future of digital marketing atwww.UsefulArts.us.

  • Colin O’Neill

    Designing memorable interactions for clients of ISITE Design

    Full Bio »

    Colin O’Neill
    ISITE Design

    Colin O’Neill

    Colin brings over 18 years of digital design experience to the ISITE team. As VP of Experience Design, Colin plays an integral role in helping clients to connect their goals with user needs, and leads the User Experience and Creative teams in developing memorable experiences that translate to business value. Colin’s background includes digital strategy, advertising, marketing and design for B2B and B2C clients including IBM, Kodak, Charles Schwab, LinkedIn and Adobe. Prior to ISITE, Colin was Creative Director at agencies in San Francisco and in Portland. Outside the office Colin spends time hiking or snowboarding in the mountains and being a really terrible drummer.

  • Pamela Greenhouse

    Engaging patients and families in redesigning healthcare experiences

    Full Bio »

    Pamela Greenhouse
    UPMC

    Pamela Greenhouse

    Ms. Greenhouse has over 25 years of leadership experience in a variety of health care settings (acute care, rehabilitation, outpatient, and post-hospital care). As Executive Director of the PFCC Innovation Center of UPMC, she is responsible for strategic and programmatic implementation and spread of the Patient and Family Centered Care Methodology and Practice regionally, nationally and globally. The PFCC Methodology and Practice focuses on viewing all care as experiences through the eyes of patients and families.

    Pam has a master’s in organizational behavior and has co-authored 25 papers on patient and family centered care, health care outcomes, process improvement, and organizational models in peer-reviewed journals, and is a frequent speaker on the topic of engaging patients and families as partners in redesigning care delivery, with a focus on improving experiences and outcomes while decreasing cost – the PFCC Trifecta.

  • Maggie Lang

    Innovating the Kimpton guest experience from the inside out

    Full Bio »

    Maggie Lang
    Kimpton

    Maggie Lang

    Maggie joined Kimpton 2.5 years ago with the vision to innovate CRM and Loyalty in the industry. Her responsibilities at Kimpton include Loyalty, CRM, Guest Marketing, Social Media and Restaurant Marketing. Maggie and her team most recently launched Kimpton Karma Rewards; a ground breaking and innovative loyalty experience. Prior to Kimpton, Maggie spent 6 years at United Airlines in a variety of roles spanning Brand Management, Partnership Marketing, Loyalty and Merchandising. At the airline, Maggie launched Travel Options for United and later was responsible for the rebranding as United merged with Continental. Maggie joined United from Walgreens. She got her degree in Economics in her native Sweden.

    A true travel family based in San Francisco, Maggie’s husband is a pilot for Virgin America and her two kids are bona fide travel veterans.

  • Amanda Bernard

    Developing cutting-edge digital marketing strategies

    Full Bio »

    Amanda Bernard
    ISITE Design

    Amanda Bernard

    Amanda Bernard has been in the multimedia marketing and advertising industry for more than a decade. Early in her career she was introduced to Google Analytics and the concept of data-informed marketing strategies, which inspired her to pivot to focus exclusively on digital marketing and optimization. As the Director of Digital Marketing at ISITE Design, Amanda works with clients helping them build, utilize, and maximize effective strategies for paid, organic, social, and content marketing in the digital world. She also works with clients to ensure that one continuous targeting and measurement strategy flows effectively from demand side marketing to the capture side user experience. Amanda has diverse digital marketing expertise that includes SEO, Paid Search, Social Media, PR, Advertising, Email, and Content Personalization – pretty much anything related to online marketing. When she’s not developing cutting-edge, cross-channel digital marketing strategies for brands like KinderCare, Oregon Health & Science University, and Wharton Executive Education, Amanda loves making natural beauty products that she cooks up in her kitchen.

View More Speakers
Past Speakers
  • Zipcar
  • MailChimp
  • Nike
  • ESRI
  • Simple
  • Warby Parker
  • Globe Sherpa

About the Event

Delight is a two-day conference in Portland, Oregon for brands and professionals who care about making experiences people love. The event gathers leaders working at the intersection of business, design and technology in an intimate forum that encourages big ideas, interactive discussions and lasting connections.
The 2014 schedule features a single, shared experience main event on day one followed by a second day of deep-dive discussions, peer-led sessions, and breakout workshops. As part of Design Week Portland, Delight attendees can take advantage of dozens of additional talks, events, and after hours gatherings.

Check out coverage from past events.

Interested in becoming a sponsor of Delight 2014? Email Katie Del Angel at katie@delight.us.


Visiting Portland

For our out-of-town friends, we are excited to announce two exceptional hotel block options:

The Hotel Vintage Plaza, a Kimpton hotel: Located in downtown Portland just a short walk from the conference, the Vintage Plaza offers a stylishly delightful place to rest your head between action-packed sessions. Visit the Delight Conference booking page or call 800-243-0555 to join the "ISITE Design Delight 2014" room block.

The Paramount Hotel: Just around the corner from the Portland Art Museum, the Paramount offers proximity to Delight activities in the heart of the Park blocks. Book before September 12 to get our discounted rate of $169/night. Call 503-223-9900 or 855-215-0160 and mention the Delight Conference.

@DelightConf

Tickets

Delight is best with friends and peers.
Here's what your pass gets you:

  • Full
    Conference Pass

    Regular Price: $799
    Until 10/3/14

    • All access two-day pass to Main event and workshops
    • Opening night reception
    • All the Wi-Fi you can handle
    • Catered lunch and snacks
    • Your picture with the big green smiley
  • Group
    Conference Pass

    Regular Price: $649
    Until 10/3/14

    • All access two-day pass to Main event and workshops
    • Opening night reception
    • All the Wi-Fi you can handle
    • Catered lunch and snacks
    • Your picture with the big green smiley
  • Non-Profit
    & EDU Pass

    Regular Price: $599
    Until 10/3/14

    • All access two-day pass to Main event and workshops
    • Opening night reception
    • All the Wi-Fi you can handle
    • Catered lunch and snacks
    • Your picture with the big green smiley

Agenda

Come for Delight. Stay for Design Week Portland.

  • Main Event

    The first day of Delight is a one-track shared experience on the main stage at the Portland Art Museum from 9 am to 5:00 pm followed by an opening night reception. The day features 10+ speakers including keynote addresses and inspiring case study driven talks.

  • Workshops & Huddles

    The second day of Delight brings hands-on workshops and peer-to-peer networking opportunities to collaborate with fellow attendees and speakers.

    Huddles: Enjoy presentations from 2 industry leaders, followed by facilitated, collaborative exercises with peers.

    Workshops: Get a deeper look at tactics and strategies through hands-on activities.

  • Additional Design Week Activities

    Delight Conference aligns with Design Week Portland to offer attendees even more great content and events throughout the week. DWP features over 100 events to connect creative professionals and celebrate the process, craft, and process of design across disciplines. If you’re a Portland local, or arrive to town early, check out the Design Week Portland Open House Party on Saturday, October 4th. Stay tuned for more must-see events and Delight perks.

2 pm – 5 pm
  • Registration

    Hotel Vintage Plaza

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    Beat the rush and grab your welcome pack and name badge!

5 pm – 7 pm
  • Opening Night Party

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    Join us for drinks and mingling to kick off a great week ahead! Stay tuned to find out where!

8 am – 9 am

Registration & Breakfast

9 am – 10 am

Opening Keynote

  • Being human in a digital world

    Genevieve Bell, Intel

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    More details coming soon!

10 am – 11 am

Agents of Change

  • You don’t get to turn 378 without managing a little change:
    Digital strategy @Harvard

    Perry Hewitt, Harvard University

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    How does an institution approaching its fifth century embrace a digital strategy for communications and engagement? With a lot of shared best practices — and a culture that can support change management. This talk will address challenges and ideas for bringing digital change to enterprise institutions, and offer concrete case studies where outward-facing experience design and measurement informed new digital approaches.

  • Design as if your life depended upon it!
    Pioneering the Future of Experiential Media

    Christopher Stapleton, Simiosys

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    To experience many of my designs, you will certainly need safety restraints. When designing thrill rides or creating training scenarios for surgeons and soldiers, I need to take you to the edge of death and back again. When simulated experiences are transformative, I have done my job. Translating the power of a brand’s significance into everyday experiences is the same challenge for companies. Your ability to provide memorable experiences has life and death consequences for brand loyalty. Brand experience can and must engage all senses, in all directions, dimensions and realities to make a memory for a lifetime. Now with experiential media and marketing, we transcend the 19th Century QWERTY keyboard, lose the 1960’s point and click mouse, expand beyond the keyhole displays of little devices with the full bandwidth of the social human experience. By melting the boundaries between reality, virtuality and imaginality, we enter a future that is experienced as more real than real. What does that mean for your brand? Design & usability are no longer “keeping it simple, stupid,” or “ease of use.” The InterPlay of Story, Games and Play becomes a new metaphor to challenge the user in more complex, but intuitive user experiences that are hard to forget.

11:20 am – 12:30 pm

Delight in Action

  • Sine Qua Non: Core Values and Content Strategy

    Jonathon Colman, Facebook

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    Core values aren’t created; they’re found. They’re not selected; they’re discovered. And they’re not your mission or vision; they’re what support them. But for most of our organizations and clients, content and design are not—and never will be—core values. Rather, they’re simply just commodities. Our content strategy work so often focuses on tactics, techniques, and tools that when it comes to creating a core content strategy, we find ourselves blocked. Never for the lack of goals or objectives, but for the values that help us create authentic experiences in support of them. Our values help us find our voice and delight our audience. Using real-world examples, we’ll walk through the hard questions that you need to ask in order to discover your organization’s core values and build them into your content and design.

  • Everything is Better in Community

    Refe Tuma, Dinovember

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    ‘Community’ as a buzzword has been around so long it risks being reduced to little more than a marketing obligation. But community isn’t just another box to check—it’s an integral part of our experiences. Refe Tuma will share the story of Dinovember, an annual celebration of creativity and imagination that has reached families in more than forty-five countries, to show how community extends experiences beyond our screens and into our lives.

  • Data and Design: BFFs or Frenemies?

    Steve Mulder, NPR Digital Services

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    For some UX/design teams, anything that comes out of analytics, research, and testing is suspect – like a mugger that could rob us of creativity and innovation. There are traps to avoid so that data doesn’t imprison design. So how do we avoid the traps and instead use data for good? Steve Mulder will tell stories about how NPR thinks about the intersection of data and design, and how we are using lean, data-informed processes to experiment with the future of digital listening.

1:30 pm 2:30 pm

Afternoon Keynote

  • The best interface is no interface

    Golden Krishna, Zappos

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    Many believe the future of design is in screens. They’re wrong. Our love for the digital interface is out of control. This conversation, led by Golden Krishna, will explore a better path: No Interface. Eliminating counterintuitive input mechanisms for natural inputs inverts the contemporary focus of software design to have computers adapt for people, rather than people adapt for computers. The results can have a profound impact on your design process and our lives.

2:30 pm – 3:40 pm
  • Growing a design team in a hyper-growth organization

    Shalin Amin, Uber

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    More details coming soon!

  • Throwing the Curveball: Designing for Surprise in UX and CX

    Aubrie Pagano, Bow & Drape

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    When designing a user’s end-to-end experience, certain elements and processes are considered normative and necessarily part of convention. Others require a break from the norm to create delight and exceed expectations. Aubrie Pagano will share stories about how Bow & Drape and other innovative brands design around the element of surprise and successfully use it as a vehicle for heightened experience and customer satisfaction.

4 pm – 5 pm

Closing Keynote

  • Principles of Agility

    Dave Gray, Boardthing

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    How do you keep your cool and get things done when the world around you is complex, chaotic or just plain confusing? Dave Gray has spent the last year interviewing people from a wide variety of disciplines — mountain climbers, software developers, firefighters, soldiers, humanitarian aid workers, jazz musicians and many more — to learn how people succeed in complex and uncertain environments. Dave will give us a special, pre-publication look at the ideas from his upcoming book, Principles of Agility, which will be published in the Spring of 2014 by Rosenfeld Media.

5:30 pm – 7:30 pm

Opening Night Reception

9 am – 10:15 am

Opening Keynote

  • Unleashing the Next Wave of Innovation

    James McQuivey, Forrester

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    Consumers have embraced the digital tools and services that enable them to get what they want when, where, and how they want it. Digital disruptors are companies that exploit those digital tools and platforms to single-mindedly deliver benefits to consumers, more conveniently and more cheaply than before. As a result, digital disruptors have a market advantage few established players can afford to ignore. In this session, Forrester’s McQuivey will explain how to think and act like a digital disruptor to deliver improved total experiences to customers.

10:30 am – 12 pm

Breakout Huddles

Enjoy presentations from 2 industry leaders, followed by facilitated, collaborative exercises with peers. Choose one 90-minute session from 4 concurrent tracks in marketing, design, business and technology.

  • Designing for Delight

    Toby Sterrett, Simple Samuel Hulick, User Onboarding

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    More details coming soon!

  • Marketing with Meaning

    Kate O’Neill, KO Insights

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    More details coming soon!

  • Making Mobile Experiences Work

    Jumana Al Hashal, Zillow

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    Designing and Building Delightful OmniChannel User Experiences Building the next generation of experiences presents new and exciting challenges and opportunities to optimize how we design for moving across platforms, across screens, across channels on the same screen, and even beyond the screen. In this hands-on session, Jumana will share her stories from the trenches building mobile experiences for the past six years and guide participants through a couple of exercises in mapping customer experiences across touch points.

  • Creating a Culture of Experience

    Eve Callahan, Umpqua Bank Maggie Lang, Kimpton Hotels

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    More details coming soon!

1:45 pm – 4:45 pm

Workshops

Get a deeper look at tactics and strategies through hands-on activities during a 3-hour, expert-led session.

  • Digital Disruption: A Workshop for Delivering
    the Next Thing Your Customer Wants

    James McQuivey, Forrester

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    In this working session, McQuivey will lead participants through a series of case studies to illustrate key steps involved in digital disruption: Embracing consumer disruption, innovating adjacent possibilities, and delivering total product experiences. Participants will work together in teams to identify innovative ideas, then develop a case for bringing those ideas to fruition following Forrester’s Consumer/Benefit/Strategy/Product innovation model. We’ll discuss organizational models for nurturing ideas like these.

  • Creating a Digital Experience Strategy

    Dave Wieneke, ISITE Design Colin O’Neill, ISITE Design

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    Focus makes a difference.
    As the number of ways we engage buyers proliferates, having a shared map to focus and organization’s efforts has become essential.

    The Delight 2014 Digital Experience Mapping Workshop will introduce key tools from ISITE Design’s AIM Digital Experience FrameworkTM that you can use to build and sustain connected digital experiences that will delight your customers and grow your business.

    This session’s hands-on activities will you’ll give you the opportunity to:

    • Gain an understanding of how relationships connect to your organization’s mission to create value (CLTV/CSAT).
    • Establish principles which define your intended experiences in ways that all stakeholders can understand and act on.
    • Model and measure how customer touchpoints in your plan are supporting you those who select and adopt your offerings.

    This process will help take your “outside-in” perspective and bring it deep into your organization, aligning technology, teams and techniques to bring your brand to life.

  • Serious Play: Creative techniques to spark collaboration

    Patricia Colley, Creative Catalysts

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    Collaboration. Bosses preach it. Complex projects demand it. But what is it? How do we inspire more creative, synergistic contributions from across our project teams? In this interactive workshop, we’ll apply methods from improv theater, gamestorming, reflective practice, and storytelling. Working in small groups, we’ll practice the subtle qualities of collaboration. Together, we’ll discover insights and strategies to create a more positive and relaxed teamwork environment, as we develop our own capacity to collaborate more intelligently, generously, playfully and effectively.

  • Explore, Persuade, Destroy: An Introduction to
    Storyboarding Techniques

    Abi Jones, Google

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    Storyboarding transitions the brainstorming whirlwind of notes into a real product direction, and in turn provides a vision that your team can return to throughout the design and development process. In this workshop you’ll practice putting your ideas in the context of user needs through storyboarding.

    Exploring product ideas with stories bridges silos between your teams and gets you communicating by using collaborative methods to define product direction. By crafting a story together, every member of your team is focused on building a single, cohesive product. You’ll learn about the components of an excellent storyboard and how those elements impact interface design.

    Persuade your managers and clients to champion user-centered products by channeling the power of stories. From childhood we’re wired to remember and think in story structure. In this workshop you’ll get examples of how to harness this ingrained skill by presenting your product concepts in the form of stories and storyboards.

    Destroy zombie ideas, the ones without a brain or beating heart. Zombies eat resources and sap your team’s time, energy, and commitment. Your storyboards will drive a product’s structure and flow, saving time by focusing on ideas that provide value to your customers and users.

  • Engaging Patients and Families in Redesigning Care Delivery:
    Viewing All Care as an Experience through Their Eyes

    Pamela Greenhouse, University of Pittsburgh Medical Center

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    Traditionally, health care organizations have relied on after-the-fact information to determine the “current state” of care delivery. However, dated information and data points are difficult to effectively act upon. The PFCC Methodology and Practice (PFCC M/P) was developed as a replicable and sustainable mechanism for moving care delivery from the current state ever closer to the ideal. Through six easy steps that can be quickly learned and used in any care setting, we engage patients and families as full partners in care redesign. The PFCC M/P generates an urgency to drive change, builds high performance inter-professional care teams, breaks down silos between care providers and across the continuum of care, creates transformational change, and returns us to the focus of our mission which is taking care of patients and their families.

    Shadowing is a unique tool used in the PFCC M/P for the direct real-time observation of every segment of patient and family experiences in any health care setting. Culture change results as more and more care providers participate on in closing the gaps between the current and ideal state of care delivery.

    This workshop will describe the six steps of the PFCC M/P and its theoretical underpinnings from the worlds of organizational behavior, business management, psychology, and experience-based design. A sampling of real-world examples from hundreds of PFCC projects will be discussed, and attendees will take a deep-dive into Shadowing with an opportunity to participate in a fun, engaging, and interactive Shadowing experience themselves.

  • Path to Personalization

    Ron Person, Sitecore Amanda Bernard, ISITE Design

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    Personalization provides a significant opportunity to improve digital experiences but unfortunately technology is currently outpacing implementation. Often, personalization is the Phase 2 that never happens. In this workshop we’ll dive in to the foundational keys of personalization readiness and discuss the areas of focus companies need to think about when planning for personalization.

    The Path to Personalization workshop will discuss personalization in the digital world, what the potential value is to your organization and, more importantly, your customers. We’ll also give an overview of the many options for personalizing content and share our point of view on how you should start down the path toward delivering personalized experiences. Whether you want to focus your content development efforts, simplify your user experience, provide more value to your customers, fine tune your lead generation, or reduce the sales cycle, you’ll walk away with a down-to-earth framework and approach to getting started down the path to personalized content and digital experiences for your customers.

5 pm – 5:30 pm

Closing Remarks

6 pm – 8 pm
  • Closing Celebration

    CX Day Party

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    We’re teaming with the Customer Experience Professionals Association (CXPA) to celebrate the second annual CX Day with a toast. Stay tuned for more information!

The Venues

Delight venue for 2014 Map with Delight's venue location

Delight 2014 will take place in Portland's renowned Portland Art Museum. Located in the downtown cultural district, the Portland Art Museum is an impressive and inspiring space that embodies the vibrant energy of the event.

From the Kridel Grand Ballroom, to the Museum's many unique breakout rooms, attendees will experience one of the city's most beloved landmarks through a unique lens.

With plenty of parking and the light rail just steps away, the Museum is an ideal center point for Delight 2014.

Delight workshop venue for 2014

Workshops and peer huddles will take place in the historic University Club of Portland. Located just 2 blocks from the Portland Art Museum, the University Club offers a comfortable and inspiring setting for big ideas and interactive discussions to take shape.

Sponsorship

Sponsorships for Delight 2014 are available on a limited basis and are designed to provide brands unique access to business leaders and practitioners responsible for experience-driven programs. For more information, download the Sponsorship Packet on sponsor levels and pricing.

Interested in sponsoring Delight 2014? Email Katie Del Angel at katie@delight.us.

Event Sponsors