A unique gathering of designers, technologists and business leaders driven to create experiences people love.

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2016 confirmed speakers

  • David Rose

    Keynote: Connectivity, Design & the Internet of Things

    Full Bio »

    David Rose MIT Media Lab

    David Rose

    David Rose is an award-winning entrepreneur, author, and instructor at the MIT Media Lab. His new book, Enchanted Objects, focuses on the future of the internet of things, and how these technologies will impact the ways we live and work. David is the CEO at Ditto Labs, an image-recognition software platform that scours social media photos to find brands and products. He also founded Vitality, which reinvented medication packaging, and Ambient Devices, which pioneered glanceable technology: embedding internet information in everyday objects. His work has been featured at the MoMA, covered in The New York Times, WIRED, and The Economist, and parodied on the Colbert Report.

  • Evelyn Huang

    Keynote: Design as Change

    Full Bio »

    Evelyn Huang Capital One

    Evelyn Huang

    Evelyn Huang catalyzes organizational change by bringing human-centered design into the DNA of business and creativity into the heart of company culture. Her team engages in strategic projects across organizations, connecting the dots to create experiences customers love, designing scalable learning experiences to empower all employees to use design thinking mindsets in daily work. After beginning her career in private equity and later running a microfinance nonprofit program for immigrants and refugees, she now brings a hybrid approach to Change Banking for Good at Capital One. “Creativity and analytics go hand in hand,” she says. “Let’s work to bring them together.”

  • Sara Wachter-Boettcher

    Keynote: Design for Real Life

    Full Bio »

    Sara Wachter-Boettcher Author, Design for Real Life

    Sara Wachter-Boettcher

    Sara Wachter-Boettcher (pronounced Wahk-ter-Bett-cher) is a consultant, author and editor focused on bringing compassion to content strategy and design. Her company provides strategic consulting and training to in-house teams for large financial services, software, and pharmaceutical companies, as well as a range of nonprofit associations and institutes. Her clients include The Bill & Melinda Gates Foundation, Home Depot, Trek Bicycle and Harvard. Until starting her own consultancy in 2011, Sara directed the content strategy practice and served on the senior management team at Off Madison Ave. Sara is also the author of two books, including Content Everywhere and Design for Real Life.

  • Scott Brinker

    Hacking Marketing: The Amazing Convergence of Marketing & Software

    Full Bio »

    Scott Brinker Chief Martec

    Scott Brinker

    You really can’t talk about marketing technology without mentioning Scott Brinker, aka “Chief MarTec.” Editor of ChiefMarTec.com, chair of the hugely successful MarTech Conference, and creator of the Marketing Technology Landscape infographic, not to mention co-founder and CTO of Ion Interactive and author of the newly released book Hacking Marketing, Scott leads industry thinking on the evolving role of technology in marketing and brings a much-needed technologist’s perspective to discussions about digital customer experience. Scott is an entrepreneurial executive with broad experience at the intersection of technology and marketing, and he’s passionate about building agile, high-performance teams to bring to market imaginative products and services.

  • Nondini Naqui

    Opening the Conversation Around a Taboo Topic: Money

    Full Bio »

    Nondini Naqui Society of Grownups

    Nondini Naqui

    Nondini Naqui is an accomplished change agent who has worked within both large and small organizations to drive disruptive product and service innovation. Her experience within different industries ranges from financial services to nonprofits, including a start-up in Addis Ababa, Ethiopia. Passionate about brand building and creating exceptional experiences within digital and physical spaces, Nondini says she took the road less-traveled to get to the financial realm, studying anthropology, Spanish, and business. After a tenure in consumer banking, she now serves as president and CEO of Society of Grownups. “It’s exciting to realize how much we can help people reach their goals by taking the time to meet them where they are,” she says.

  • Maggie Lang

    Delight Is Not a Campaign

    Full Bio »

    Maggie Lang Kimpton Hotels

    Maggie Lang

    Maggie Lang is a leader who is not afraid to take risks, go where few have gone before, and truly innovate, all while putting people first. Status quo is not her forte. She’s a highly effective and contagious thought leader and change agent, who is adept at designing, planning and managing unique marketing strategies anchored in innovation and analysis. Maggie is also known for driving real results while keenly balancing a focus on revenue as well as the voice of the customer. And she says the two can peacefully co-exist. “I don’t believe in business as usual,” Maggie says. “Let’s shake things up. Let’s be disruptors, change champions, beloved brands and upstream swimmers. Let’s think, advocate for and BE different.”

  • Tom Bennett

    Research for Delight: Empathy & Vulnerability

    Full Bio »

    Tom Bennett Connective DX

    Tom Bennett

    As an experience strategist at Connective DX, Tom Bennett drives customer experience for clients, including business focus and strategy, experience visioning, and digital roadmapping. Tom acts as a change agent by building relationships with business, technology and product stakeholders to understand and forge alignment around business needs and customer insights as well as the competitive landscape. A master facilitator, Tom brings an intuitive understanding of human behavior and organizational culture to guide collaborative activities, masterfully eliciting and making sense of big ideas.

  • Jasmine Probst

    Designing for Difficult Experiences: Showing Compassion in Sensitive Situations

    Full Bio »

    Jasmine Probst Facebook

    Jasmine Probst

    Jasmine Probst is a content strategist at Facebook, who describes herself as a “natural dot-connector who thinks in narrative form.” Jasmine works on products related to life’s big moments—from birthdays to the passing of a loved one—as well as multiple Facebook Creative Labs apps. She not only brings empathy to designing digital experiences, but also a human touch to business collaboration. “I happily collaborate with other strategic and creative minds to make products that people enjoy,” she says. “I remain mindful of the big picture while weaving together the details.” Prior to her adventure in Silicon Valley, Jasmine was an independent consultant focused on high-end real estate and lifestyle branding.

  • Michelle Lee

    Bringing Play Beyond Toys & Games

    Full Bio »

    Michelle Lee IDEO

    Michelle Lee

    Michelle Lee leads the Digital Kids Team, an integrated team of researchers, designers, and developers bringing engaging, interactive and playful digital experiences to market. Their work includes beloved children’s apps Balloonimals and Monster Moves as well as partnering with respected brands like Sesame Workshop, Fisher-Price and Leapfrog to co-create favorite apps such as the top-ranking Elmo Calls. With a strong belief that playful elements should not be reserved only for toys and apps, Michelle also enjoys contributing to IDEO consulting projects, applying play to the broader context of our daily experiences.

    Throughout her career, Michelle has been driven by a desire to bring thoughtful solutions to fruition through human-centered design. Designing toys at VTech and University Games fueled her passion for play, while lead product roles at thredUP and ShopWell – a health and nutrition IDEO spinout – ignited her spirit of entrepreneurship. Her IDEO tenure includes design research and product design roles, influencing products and services across food and beverage, consumer products, education, entertainment and retail.  Michelle holds a BS in Mechanical Engineering and an MS in the Joint Program for Design from Stanford University, where she’s also served as an instructor.

  • Jessie Shternshus

    Amplifying Creative Collaboration

    Full Bio »

    Jessie Shternshus The Improv Effect

    Jessie Shternshus

    Jessie Shternshus is the owner and founder of The Improv Effect in 2007. Her goal was to help businesses reach their full potential by means of interpersonal-communication

    skills training. Throughout the years, Jessie has become a key player in internal culture transformations for global companies such as Skype, Groupon, Netflix, Johnson & Johnson, Getty Images, CapitalOne, Crayola and many more.

    Utilizing an array of experiential techniques, she leads teams and organizations in their endeavors to achieve teamwork, creative problem solving tools, presentation skills, and product development ideation sessions. Jessie is also the co-author of CTRL SHIFT.

  • Rob Anderson

    Target: Removing Barriers, Building Fans

    Full Bio »

    Rob Anderson Target

    Rob Anderson

    Rob Anderson has been fascinated by the challenges of delivering digital experiences that simplify customers lives for nearly two decades, beginning his career as a developer and eventually moving into Product Management.  For the past two and a half years, Rob has worked to mature the Product model at Target Corporation, focusing on Target.com’s mobile and desktop experience.  Before Target, Rob worked in Product Management at Hayneedle and implemented e-commerce platforms with many multi-channel retailers while at Micros-Retail

  • Maya Page

    Target: Removing Barriers, Building Fans

    Full Bio »

    Maya Page Target

    Maya Page

    Maya Page directs UX at Target, guiding products such as Registry, Kids’ Wish List, and the Target App. Maya is an expert in design thinking and innovation. Previously, Maya was at Adidas, IDEO, and Stanford’s design program. She loves speaking with real people directly in order to transform their needs into useful products and services.

  • Denise Jacobs

    Amplifying Creative Collaboration

    Full Bio »

    Denise Jacobs The Creative Dose

    Denise Jacobs

    Denise Jacobs is a Speaker + Author + Creativity Evangelist who keynotes conferences and consults with tech companies worldwide. As the Founder + CEO of The Creative Dose, she teaches game-changing techniques for busting through creative blocks, cultivating collaboration, and up-leveling creative productivity. She leads workshops and trainings that unlock creativity in individuals, teams, and workplaces. A web and tech industry veteran, Denise is the author of the upcoming book Banish Your Inner Critic (available January 2017), The CSS Detective Guide and co-author of the Smashing Book #3 1/3 and Interact with Web Standards. She is also the founder of Rawk The Web and the Head Instigator of The Creativity (R)Evolution.

  • Dave Wieneke


    Full Bio »

    Dave Wieneke Connective DX

    Dave Wieneke

    Dave Wieneke is a digital strategist at Connective DX. He helps brands crack the code for being more accessible and influential via digital channels. He heads the Connective DX Digital Strategy practice and is a faculty member at Northeastern University and Rutgers University, where he teaches graduate courses in digital business, social branding and mobile design.

    Before agency life, Dave built and directed digital teams at Thomson Reuters, the Christian Science Monitor, and Sokolove Law. He also writes for eConsultancy and AdAge.


  • Matt Streng

    Mercy Corps: Stories from the Field

    Full Bio »

    Matt Streng Mercy Corps

    Matt Streng

    Matt Streng brings more than 10 years of youth development experience to his current role as Mercy Corps’ Senior Youth Development Advisor. He started with Mercy Corps in South Sudan in 2006 and has since been a member of our Technical Support Unit. From 2008-2010, he had a temporary assignment as Grassroot Soccer’s Director of Programs in South Africa. In addition to supporting Mercy Corps’ Youth in Emergencies and Sport for Change programs. Matt supports Mercy Corps’ ongoing focus on youth development and has been increasingly focused on adolescent programming, particularly adolescent girls in Nepal, child soldiers in Colombia, and Syrian refugees.

    Matt has a B.A. in International Relations from Dartmouth College and a Master in Public Health (MPH) from University of North Carolina, Chapel Hill.

  • Matt Templeton

    Radical Collaboration in Healthcare

    Full Bio »

    Matt Templeton Blue Cross Blue Shield of Massachusetts

    Matt Templeton

    Matt Templeton is an artist, designer and educator. His work has been exhibited internationally, received critical acclaim and is in various collections and publications.

    He has worked as a designer with businesses of all shapes and sizes. He is currently working as Innovation Catalyst at Blue Cross Blue Shield of Massachusetts. He has also professed his faith in art and design at many different schools, including the School of the Museum of Fine Arts and RISD.

    The thread through all of Matt’s work is human-centered design; creative confidence; and helping people work with more skillfulness, effectiveness and delight. In his free time Matt enjoys surfing the cold waters off of New England and making music with his daughter. He plays well with others and always cleans up after himself.

  • Dylan Boyd

    WeWork at Custom House

    Full Bio »

    Dylan Boyd R/GA Ventures

    Dylan Boyd

    Speaker Spotlight

    Dylan Boyd is currently the Director, New Program Development of R/GA Ventures where he works with global brands to develop in house, partner and accelerator programs. R/GA is a global Digital Agency that creates early stage products, digital services and experiences. He recently led the growth and launches of the Techstars vertical accelerator programs like Sprint (Mobile Health), R/GA (Connected Devices/IoT), Barclays (FinTech), Nike (Digital Health and Sport), Disney (Entertainment and Content) and others.
    In his past lives he has built start up companies, global e-commerce initiatives, online business solutions for large corporations/major brands with integrated interactive content and strategy programs. He has been honored with creative and business awards, including three INC 500/5000 awards. Dylan is conditioned to growth. Dylan lives and works obsessively in Portland, Oregon, allowing him to focus on the fast-paced world of early growth start up development while still always being connected to life there and abroad. He enjoys spending time with his wife, two sons and friends.
  • Paul O’Connor

    Ziba Design

    Full Bio »

    Paul O’Connor Ziba Design

    Paul O’Connor

    Speaker Spotlight

    Paul O’Connor is a strategist of brands, people and design, steering the craft of creative direction and spearheading business development efforts at Ziba. With a background in hands-on industrial design and more than 15 years’ experience as a visualizer and storyteller, Paul ensures comprehensiveness across the studio’s work, balancing creativity, logic, technical detail and narrative. He weighs organizational cultures, competitive landscapes and industry biases in the light of consumer insights and practical know-how, tackling tough questions and leading innovation-oriented projects with each of Ziba’s business groups.

    Most recently, Paul worked with Heinz to evolve one of the world’s most iconic packages. Past clients of note include Intel, TDK, Sony, Konica, REI, Best Buy, Toshiba, Nike, Sirius XM, and Procter & Gamble.

    Paul holds a BA in Industrial Design with honors from the University of Illinois at Champaign–Urbana and spent a year abroad at the University of Northumbria, Newcastle, England. His writing has been published in Fast Company, and he frequently lectures on design and strategy.


Early bird tickets on sale through July 31—buy now and save!

Conference pass

$799 (until July 31)
$100 savings

  • Full two-day pass
  • Social activities
  • Field trip program

Group pass

$699 per person (until July 31)
$100 savings

  • Register 4 or more people at once and save
  • All the benefits of the conference pass
  • Learn and grow with your team

Intensive bundle

$1199 (until July 31)
$100 savings

  • Day-long workshops with industry leaders
  • Choose one of three topics:
    • Healthcare Innovation
    • Creativity & Collaboration
    • Digital Experience Strategy

About the event

Delight brings together more than 400 business, design and technology professionals who are passionate about bringing exceptional experiences to life. The event fosters an intimate forum that introduces big ideas, encourages interactive discussions, and builds lasting connections. As we celebrate our fifth anniversary in 2016, we have some fun surprises and one-of-a-kind experiences in store—we can’t wait to share them with you!

Subscribe to our bi-weekly for exclusive conference updates and stay connected year-round. Interested in becoming a Delight 2016 Partner? Learn more about our partnership opportunities. Or, email info@delight.us for more info.



Here’s an overview of what to expect at Delight, with details below.

Day 1: main event

Delight kicks off in the Portland Art Museum’s Grand Ballroom with a lively mix of keynote and shorter, high-impact presentations focused on core themes of innovation, design thinking and digital disruption.

Day 2: main event

Visit some of Portland’s most interesting and innovative organizations for an experience that is part field trip, part workshop. Then, return to the museum for lunch and more great speakers.

Day 3: optional intensives*

Put new inspiration and insight to work right away by adding a day-long workshop to your package. Choose one of three optional intensives and dig into practical details for driving sustainable digital success.

* Intensive workshops are not included in the main conference pass.

Sunday, September 25

2:00 – 4:00 pm
  • PDX Walking Tour

    Meetup location TBD

    Join us for a casual afternoon getting to know the PDX scene and the Delight team.

5:00 – 7:00 pm
  • Welcome Reception

    The Nines, 6th floor lobby

    Meet up with other Delight attendees before the conference starts. Check in at early registration, grab a drink, and get comfortable with your tribe for the week.

Monday, Sept. 26

8:00 – 9:00 am

Registration, networking & breakfast Portland Art Museum, Fields Sunken Ballroom

9:00 – 9:15 am

Opening remarks Portland Art Museum, Kridel Grand Ballroom

9:15 – 9:55 am
  • Keynote: Design as Change

    Evelyn Huang, Capital One

    view details

    We all believe in creating fantastic experiences grounded in customer needs. But let’s face it—not all companies or leaders start from the same place. Our job is not only to create great experiences, but also to transform the mindset of our partners and our skeptics. How can we apply design principles of collaboration and experimentation to organizational change? Learn to infuse design thinking into every level of an organization.
9:55 – 10:15 am
  • Delight Is Not a Campaign

    Maggie Lang, Kimpton Hotels

    view details

    Marketers, executives and agencies across the world are busy crafting strategies that revolve around delighting their customers. Yet, brands still struggle to deliver on the promise. Delight is part of something much larger than a campaign, or even a strategy. It's a life-sized cut-out of Channing Tatum in your hotel room. It's a "good luck" card signed by every hotel employee when you check in for a big interview the next day. And sometimes, it's getting a great bottle of Oregon Pinot Noir sent to your house when you post a great snap from wine hour on Instagram. Kimpton Hotels & Restaurants have become a beloved brand by delighting their guests for over 35 years, and Maggie will share how a culture is paramount to delivering on a brand promise of delight.
10:15 – 10:45 am


10:45 – 11:10 am
  • Stay tuned for details

    New Delight speaker coming soon
11:10 - 11:30 am
  • Designing for Difficult Experiences: Showing Compassion in Sensitive Situations

    Jasmine Probst, Facebook

    view details

    When designing products, we're often looking for ways to add delight. But it's important to account for the full range of emotional responses people may have, depending on what they're going through. In recent work at Facebook, teams have gained compassion as well as opportunities to design for some of life's most complex experiences, such as suicidal thoughts and the passing of a loved one. Jasmine Probst shares some real examples and talk about how to incorporate more emotional sensitivity into your own approach.

11:30 - 12:00 pm
  • Research for Delight: Empathy & Vulnerability

    Tom Bennett, Connective DX

    view details

    As a faith-based financial services institution, Everence, at first glance, seems like an odd digital strategy mission for a Pacific Northwest agency guy. Thinking Mennonites were the guys that shun electricity and use horses and buggies, I came in with my own assumptions, and perhaps some bias about where a digital strategy might even fit. But in the act of doing qualitative research, I found a personal truth even more surprising and transformative. By seeking to define stewardship (a core belief and pillar of the Everence mission), I recalibrated a belief system and found myself personally moved by the work. I made friends, and I found an internal logic more compelling than I had anticipated. I was willing to offer vulnerability for its benefits: understanding and empathy.
12:00 – 1:00 pm
  • Lunch Portland Art Museum, Fields Sunken Ballroom

    Brought to you by Thunderhead

    view details

    Yummy food with a variety of vegetarian, vegan and gluten-free options for those who requested it during registration.
1:00 - 1:50 pm
  • Stay tuned for details

    New Delight speaker coming soon
2:00 - 2:30 pm
  • Hacking Marketing: The Amazing Convergence of Marketing & Software

    Scott Brinker, Chief MarTec

    view details

    Software gives marketers a greatly expanded creative palette to design memorable customer experience masterpieces — and the leverage to reach a much broader and more engaged audience with them. The secret to success, however, is not in the technology itself — but rather adapting marketing management to this new software-powered environment. In this presentation, marketing technologist Scott Brinker, author of the new book Hacking Marketing, will show you how to: recognize the parallels between software development and modern marketing; adapt agile software development management methods to "agile marketing"; and design marketing programs, systems, and organizations to embrace change.
2:30 – 3:00 pm


3:00 - 3:30 pm
  • Opening the Conversation Around a Taboo Topic: Money

    Nondini Naqui, Society of Grownups

    view details

    The Society of Grownups is all about helping adults to “understand your money without losing your soul or your sense of adventure along the way.” After years of researching and testing, this learning initiative from MassMutual is disrupting the financial services industry by empowering people to create a personalized and flexible approach to their personal finances. Each day, the Society of Grownups team works together to concept and iterate on ideas with one goal in mind: to democratize financial literacy by bringing authentic, educational experiences to Grownups in Boston and beyond. Society of Grownups President and CEO Nondini Naqui will share insights on the Society of Grownups journey so far: the highs, the lows and a few learnings in between.
3:30 – 4:00 pm
  • The New Vanguard for Business: Connectivity, Design & the Internet of Things

    David Rose, MIT Media Lab

    view details

    We are truly at the frontier of a new, hyper-connected future, and MIT Media Lab’s David Rose is our guide. In this mind-opening talk he brings the inevitable takeover of the Internet of Things to the forefront of public consciousness. The author of the first major book on IoT, Enchanted Objects, David describes how products are poised to become services and how we will be creating new user experiences, not new technology. Instead of staring at our iPhone screens, we will be surrounded by simple and user-friendly objects that respond to our needs, come to know us, and learn to think on our behalf. How can you embed connectivity and productivity into your product? It’s time to revolutionize the way your company thinks about technology, design and making money.
5:30 – 9:00 pm
  • Party Like a Lumberjack Doug Fir Lounge

    Featuring Karaoke From Hell

    view details

    Kick up your heels with fellow Delight attendees at the Doug Fir Lounge. The night's entertainment will be Portland's own Karaoke from Hell, the live karaoke band that will get our party rocking. Don't let the name scare you. They play, you sing! You can choose from hundreds of songs, from AC/DC to ZZ Top. Want to know if they play your "go to" karaoke song? Just browse their song list.

Tuesday, Sept. 27

8:30 – 9:00 am
  • Breakfast & networking Portland Art Museum, Fields Sunken Ballroom

9:00 – 9:30 am

Hit the trail for field trips

9:30 – 11:45 am

Offsite field trips Various locations

Choose your field trip when you register for Delight.

  • Portland Timbers: Teams That Are Loved, Win

    Portland Timbers at Providence Park, 909 SW 18th Ave.
    Cory Dolich, Portland Timbers

    view details

    On the way to their Major League Soccer championship, the Portland Timbers built an army of loyal advocates. Grab a front row seat for round table with the team behind the Timbers' winning experience.
  • Powell's Books: How a Beloved Brand Weathers Change & Disruption

    Powell's Books, 1005 W Burnside St.
    Michael Powell, Powell's Books

    view details

    Join Michael Powell for an intimate conversation—hear how the iconic Powell's Books weathered storms of disruption to become a landmark brand for the entire city.
  • Mercy Corps: Stories from the Field

    Mercy Corps, 28 SW 1st Avenue
    Matt Streng, MercyCorps

    view details

    Mercy Corps designs community partnerships that put bold solutions into action. Hear from field experts, then apply your learning with a small group design challenge.
  • Target

    Portland Art Museum, Fields Sunken Ballroom
    Maya Page, Target
    Rob Anderson, Target

    view details

    For the most successful digital experiences UX and product go hand in hand. Hear from both sides of Target's winning online strategy.
  • WeWork at Custom House

    WeWork, 220 NW 8th Ave.
    Dylan Boyd, R/GA Ventures

    view details

    With WeWork's entrepreneurial co-working community as a backdrop, veteran startup advisor Dylan Boyd brings together a visionary panel of founders and funders to discuss disrupting with delight and tapping into the promise of new markets and technologies.
  • Ziba Design

    Ziba Design, 1044 NW 9th Ave.
    Paul O’Connor, Ziba Design

    view details

    Executive Creative Director Paul O'Connor and his team lead a hands-on work session built around Ziba's ground-breaking research. Hear how Generation Z is already shaping the future of our economy then, roll up your sleeves for small group sessions with the Ziba creative team.
  • Ruby Receptionists: Practice WOWism!

    Ruby Receptionists, 805 SW Broadway #900

    view details

    At Ruby Receptionists, legendary customer experience starts with inspired, empowered employees. Get the full Ruby experience with some hands-on fun with Employee Experience and Customer Experience leads.
  • OHSU

    OHSU, Location TBD
    Lisa Williams, OHSU

    view details

    More details coming soon!
  • Financial Delight

    Hosting Partner TBD

    view details

    More details coming soon!
11:45 – 1:15 pm
  • Lunch Portland Art Museum, Fields Sunken Ballroom

    view details

    Stay tuned for details
1:30 – 2:00 pm
  • Keynote: Co-Create: Creating Better Together

    Denise Jacobs, The Creative Dose
    Jessie Shternshus, The Improv Effect

    view details

    Despite the prevalent mythology of the lone creative genius, many of the most innovative contributions spring from the creative chemistry of a group and the blending of everyone’s ideas and concepts. How can we best leverage this collective wisdom to generate creative synergy and co-create? Let’s look at the process of recognizing and removing our personal creative blocks, connecting and communicating with others, combining ideas using play, and constructing a collaborative environment to discover effective methods for tapping into a group’s creative brilliance. Through these steps, you’ll learn to capitalize on the super-linearity of creativity to embrace and leverage diversity to create better together.

2:10 – 2:30 pm
  • Stay tuned for details

    New Delight speaker coming soon
2:30 – 3:00 pm


3:15 – 3:35 pm
  • Bringing Play Beyond Toys & Games

    Michelle Lee, IDEO Toy Lab

    view details

    When we think about play, we often imagine a child’s world of toys and games, but who says that play has to be confined to our childhoods? With 20 years of experience researching play and bringing over 200 physical and digital toys to market, IDEO’s Toy Lab has come to realize that the opposite of play isn’t work, but boredom. Michelle explains how IDEO’s Design for Play team sees play and its potential to bring delight and engagement not only to the youngest customers, but also to people of all ages, through products and experiences that live beyond the toy aisle.

3:35 – 4:30 pm
  • Keynote: Design for Real Life

    Sara Wachter-Boettcher, Author, Design for Real Life

    view details

    We can’t always predict who will use our products, or what emotional state they’ll be in when they do. But we have the power—and the responsibility—to build compassion into every aspect of our products, and to advocate for experiences that support more of our users, more of the time. Sara will share principles and practical approaches from ​Design for Real Life​, her new book with coauthor Eric Meyer.

4:45 – 5:15 pm

Conference close Portland Art Museum, Kridel Grand Ballroom

Wednesday, Sept. 28 (optional)

9:00 am – 4:00 pm

Optional full day intensives The Nines

Spend a full day with industry experts in a single focus area. All intensives include lunch with a view at the rooftop Departure Restaurant.

  • Radical Collaboration in Healthcare

    Matt Templeton, Blue Cross Blue Shield of Massachusetts

    view details

    Join this one-day workshop to work on real problems, gaining deep understanding into people’s needs by using Design Thinking out in the wild. Healthcare leaders will facilitate a health-specific design challenge using this human-centered process. By working collaboratively with others from different levels and backgrounds we will identify needs, ideate solutions and test them with users.You will gain an introduction to or a deeper understanding of the Design Thinking process and the challenge. Prior experience is not necessary but it is also welcome. This one-day workshop could lead to future connections and collaborations. This will be fun, fast and insightful. Let’s learn by doing and make something new, together.

  • Digital Experience Masterclass

    Connective DX

    view details

    Digital is rapidly erasing the space between your business and your empowered customers. Organizations that embrace the power of digital will seize new opportunities to grow and differentiate, connect with their customers in more meaningful long-lasting ways, and make an impact in their market space. This class will help activate and accelerate change by arming you with tools and frameworks for sustainable digital success.

    In this masterclass you’ll learn how to:

    • Build organizational alignment on the competencies needed to thrive in the digital age—and to surface gaps and barriers.
    • Gain executive buy-in on digital programs by connecting them to the organization’s strategic initiatives.
    • Socialize a digital vision that aims to imagine new experiences customers will have in the future.

  • Amplifying Creative Collaboration

    Denise Jacobs, The Creative Dose
    Jessie Shternshus, The Improv Effect

    view details

    Most companies focus on a team's technical skills, but true success depends on creative collaboration—multiplying each other’s ideas to solve problems. This workshop provides an approach to help teams work like a well-calibrated machine and produce great work together. Participants will take a real-world problem and run through a series of ideation exercises to create and execute on an action plan. You'll learn how to encourage and leverage the aggregate genius of a team.

The venues

Delight venue for 2016

Portland Art Museum

Delight 2016 returns to the Portland Art Museum’s Kridel Grand Ballroom. Located in the heart of Portland's downtown cultural district, the museum is an impressive and inspiring space that embodies the vibrant energy of Delight.

Attendees will experience one of the city's most beloved landmarks through a unique lens. With plenty of parking and light rail just steps away, the museum is an ideal center point for the event.

The Nines

Downtown's historic Meier & Frank building is now home to The Nines hotel, where we’ll host our welcome reception and third-day intensives. With clever nods to its department store past, The Nines features sleek interiors, a great art collection, and one of Portland’s favorite rooftop decks.

We have a limited number of rooms reserved here at special Delight Conference rates. Book your room today on the hotel's conference portal.

Portland Paramount

Just a stone's throw from the Portland Art Museum and right across the street from bustling Director Park and the Fox Tower, the Portland Paramount offers a convenient home away from home during the Delight Conference.

We also have a block of rooms reserved here. To reserve your room please call 503-223-9900 and mention Delight. Or visit the Portland Paramount website and enter the group code: TDC.


The Delight Conference could not happen without the support of our event partners. From awesome keynotes and community field trips to parties and fun extras, our partnership opportunities offer a chance to connect with the Delight community through unique and memorable experiences. Interested in joining the movement? Download our partnership packet. Or, email info@delight.us for more information.

Organized by:
Event Partners:
Hosting Partners:
In-Kind and Community Partners: