Field trip: Ruby Receptionists

It’s impossible not to smile when you step inside the Portland, Oregon headquarters of Ruby® Receptionists, one of several venues for Delight Conference field trips. From the friendly team and bright spaces to expansive, jaw-dropping views of downtown, everything is designed to inspire and empower a great customer experience. As Founder and CEO Jill Nelson says in this interview, “When people come to work every day they understand that they’re here to make somebody else’s day.”

About Jill Nelson

Jill’s passion for making people happy, number-crunching and superb customer service makes our top-notch receptionist service stand out in the virtual crowd. She holds her bachelor’s degree in accounting from the University of Oregon, and you might say she has a slight obsession with KPIs (and the mighty Oregon Ducks!). She was named a 2012 “Customer Champion” by 1to1 Magazine and was featured as Portland Monthly’s April 2012 “Rainmaker.” In 2010, she was honored with a Portland Business Journal “Orchid Award” for her service as a female business leader who is deeply involved in the community. Jill is currently President of the Portland chapter of the Entrepreneurs’ Organization, who awarded her as its 2013 Entrepreneur of the Year.