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Harvard University’s Experience Design Change Agent

As the first Chief Digital Officer at Harvard University, Perry Hewitt has been a catalyst for shifting organizational thinking towards creating aligned experiences. From user experience design to social strategy, she has helped the University more effectively deliver consistent experiences and communications across touchpoints.

In our interview below, Perry shares how her experience on the client, vendor, and agency side has given her perspective to lead development, governance, and maintenance of digital initiatives at Harvard.

Hear Perry talk about personalized, data-driven experience design, and the iterative approach to support it, at Delight 2014 this October!


About Perry

Perry Hewitt has deep experience in the corporate and not-for-profit sectors. Her background includes both traditional business and marketing, as well digital and social innovation and management. As Chief Digital Officer, Perry is charged with Harvard’s efforts to develop a digital strategy for communications and engagement tailored to audiences including the general public, media, and 375,000 alumni worldwide – as well as exploring ways that organizations transform through and for their digital constituencies. Perry also works to establish best practices for new capabilities to meet demand created by rapid digital, mobile, and social changes.

Perry holds an A.B. from Harvard University in Russian and Soviet Studies. She has lived and worked in Switzerland, Russia, the United Kingdom, and Australia, and now lives with her family in the greater Boston area. Find her online at http://perryhewitt.com/ or @perryhewitt.