Jumana Al Hashal (or Jay, to some) has a unique toolbox to drive forward product development for better customer experiences. Her design, strategy, and engineering chops, with an upstart mentality, most recently enabled her to lead the roll out of an entire suite of applications to improve the Zillow customer experience as part of a mobile-first organizational shift.
In our chat below, Jay shares her thoughts on considerations and habits of a successful product manager, to look beyond products and into entire experiences.
Hear Jay talk about developing delightful connected experiences this fall at Delight 2014!
Jay is a mobile product leader. For the past three years, she led mobile product strategy, design, and execution for Zillow, Inc. Prior to Zillow, Jay was a Creative Technologist and Mobile Consultant at Übermind, Inc. (acquired by Deloitte Digital). During her tenure with Übermind, Jay worked for a number high profile clients including Apple, Fox Broadcasting, Allrecipes and Target, developing numerous award-winning mobile solutions. Jay is a Facilitator for Startup Weekend, and is actively involved in mentoring and coaching early-stage startups in Seattle and Amman, Jordan. Jay graduated cum laude from Macalester College with undergraduate degrees in Mathematics, Computer Science, and Studio Art. She received a Masters of Communications in Digital Media degree from the University of Washington.